Error since last update?

  • Resolved joncwhall

    (@joncwhall)


    7 years, 7 months ago

    Hi,

    The plugin isn’t currently working for us since the last update.

    It shows this error (www.theacademygtc.co.uk/wp-content/uploads/2018/10/Error.png) but everything is set up fine in the csv file.

    When I uninstall and reinstall the plugin it says there is an error with the Header.

    Could you advise what to do please?

    Much appreciated 🙂

    Jon

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Javier Carazo

    (@carazo)

    7 years, 7 months ago

    @joncwhall,

    Could you tell me the error from the header?

    Thread Starter joncwhall

    (@joncwhall)

    7 years, 7 months ago

    Hi,

    I’ve just deleted and reinstalled the plugin but didn’t get the error this time. I am still getting the same error (shown in the image) when trying to upload new users though.

    Jon

    Plugin Author Javier Carazo

    (@carazo)

    7 years, 7 months ago

    The error shown in the image is not from the plugin, is from your CSV that is not correct.

    Fix it and it will work.

    Thread Starter joncwhall

    (@joncwhall)

    7 years, 7 months ago

    Hi,

    It’s from the same file I use each month to upload new users and I’ve tried creating it again from scratch.

    What’s shown in the error message isn’t the same as it’s laid out in the upload file (https://www.theacademygtc.co.uk/wp-content/uploads/2018/10/1.jpg).

    Apologies if I’m missing something.

    Jon

    Plugin Author Javier Carazo

    (@carazo)

    7 years, 7 months ago

    This file is bad formed.

    Please read documentation: first two columns must be username and email.

    Thread Starter joncwhall

    (@joncwhall)

    7 years, 7 months ago

    Apologies – that’s the wrong version I took a screen grab of.

    I’d changed them to username and email and get this error.

    Thread Starter joncwhall

    (@joncwhall)

    7 years, 7 months ago

    Sorry about that – out of the office at the moment and on my phone.

    Thread Starter joncwhall

    (@joncwhall)

    7 years, 7 months ago

    I’ve just tried it again on my wife’s laptop to show you but it worked fine so I assume there’s some problem with my laptop.

    Sorry to have wasted your time 🙁

    Jon

    Plugin Author Javier Carazo

    (@carazo)

    7 years, 7 months ago

    @joncwhall,

    Ok, remember that this plugin is used for thousend of users. If we have some error so easy like that, there would be thounsed of support thread, and no, there is not.

    Please let us some donation or a good review in order to be able to keep this fast support alive.

Viewing 9 replies - 1 through 9 (of 9 total)

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