We are getting this error right after installing the Facebook for Woocommerce plugin:
Error Something went wrong, please try again. I have of course cleared cache, de- and reactivated plugin but can’t seem to find out why this wont work at all?
just before I redo all – I have a multi-site setup. So plug-ins are installed on the Admin Network site and activated and de-activated on the individual sub-sites (DE and CH). On the DE-site, whole integration seems to work and when activating the pixel it says “the shop is under review”. I get this error on the CH-site only. Is this set-up the problem?
The multisite setup may be causing issues, or it could be a problem with your Shop itself. Can you please share the screenshots of the error you are seeing, as well as System Status report and any plugin-related errors from your debug.log using PasteBin so that we can look into this further?
You can also share link to a Google drive doc (or any other method you prefer). You can also paste the PasteBin URL here (as text or a link) once you have generated the System status report and debug.log.
Please update the sharing access, so that visitors can access the files you shared. You can also use PasteBin to share the System status report and debug log.
You should be able to see the Facebook: Reset connection settings option once you have enabled the debug mode (as shown in my previous message). You can also remove the connection from the Facebook > Settings page:
Can you enable debugging through the plugin, manually sync the products, and share the latest facebook_for_woocommerce log (located in WooCommerce > Status > Logs) for moefe.cf site?
Regarding the moefe.de, can you check if the currencies match on your site and Catalog? If they are the same, but you are still seeing the issue, please try manually removing the items, and then re-sync them through the plugin.
I deleted the plugins once again, so i cannot find the any logs facebook_for_woocommerce in the moefe.ch site. Will redo in a bit.
Regarding the catalogue mismatch – does it make sense that I delete the catalogue in meta that I had created in the past? There was no direct shop integration, I just set-up the product catalogue in meta with CHF currency and added links to the shop-site, so I could tag products in the posts and direct them to the web-site. If I integrate the woocommerce shop into meta then I do not need the manually created catalogue anymore, right? I would still be able to tag products in meta posts, right? Then this could resolve the sync issues? moefe.de operates in EUR and moefe.ch in CHF
