• Resolved wpsupportthesakaya

    (@wpsupportthesakaya)


    Hi, I have encountered this error since 3 months before, I did upgrade server hosting according to the hosting service provider doubting the lacking resources.
    However, the error is still consistent.

    Here’s the log (Debug mode. modified the actual domain name)
    If need the whole log, I will update it.
    Your solution/hint to check would be much appreciated.

    Thank you.

    —snip—

    [12-Sep-2021 13:06:35] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-content/uploads/revslider/templates/wonderstruck_menu/
    [12-Sep-2021 13:06:35] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-content/uploads/wc-logs/
    [12-Sep-2021 13:06:36] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-content/uploads/woocommerce_uploads/
    [12-Sep-2021 13:06:36] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-content/uploads/woocommerce_uploads/wcj_uploads/
    [12-Sep-2021 13:06:36] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-content/uploads/woocommerce_uploads/wcj_uploads/tcpdf_fonts/
    [12-Sep-2021 13:06:39] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-content/uploads/wpcf7_uploads/
    [12-Sep-2021 13:06:39] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-content/uploads/wpdesk-logs/
    [12-Sep-2021 13:06:39] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-content/uploads/wpo_wcpdf/
    [12-Sep-2021 13:06:39] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-content/uploads/wpo_wcpdf/attachments/
    [12-Sep-2021 13:06:39] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-content/uploads/wpo_wcpdf/dompdf/
    [12-Sep-2021 13:06:39] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-content/uploads/wpo_wcpdf/fonts/
    [12-Sep-2021 13:14:15] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [12-Sep-2021 13:14:15] 2. Trying to create backup archive …
    [12-Sep-2021 13:14:18] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-content/uploads/wpo_wcpdf/
    [12-Sep-2021 13:14:18] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-content/uploads/wpo_wcpdf/attachments/
    [12-Sep-2021 13:14:18] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-content/uploads/wpo_wcpdf/dompdf/
    [12-Sep-2021 13:14:18] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-content/uploads/wpo_wcpdf/fonts/
    [12-Sep-2021 13:25:07] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [12-Sep-2021 13:25:07] 3. Trying to create backup archive …
    [12-Sep-2021 13:25:09] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-content/uploads/wpo_wcpdf/fonts/
    [12-Sep-2021 13:25:10] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-content/w3tc-config/
    [12-Sep-2021 13:25:10] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-includes/
    [12-Sep-2021 13:25:19] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-includes/ID3/
    [12-Sep-2021 13:45:30] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [12-Sep-2021 13:45:30] 3. Trying to create backup archive …
    [12-Sep-2021 13:45:32] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-content/uploads/wpo_wcpdf/fonts/
    [12-Sep-2021 13:52:41] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [12-Sep-2021 13:52:42] ERROR: Step aborted: too many attempts!
    [12-Sep-2021 13:52:42] One backup file deleted
    [12-Sep-2021 13:52:42] ERROR: Job has ended with errors in 38743 seconds. You must resolve the errors for correct execution.
    [12-Sep-2021 13:57:11] ERROR: Aborted by user!
    [12-Sep-2021 13:57:11] ERROR: Job has ended with errors in 39012 seconds. You must resolve the errors for correct execution.
    [12-Sep-2021 14:07:54] ERROR: Aborted by user!
    [12-Sep-2021 14:07:54] ERROR: Job has ended with errors in 39655 seconds. You must resolve the errors for correct execution.
    [12-Sep-2021 14:15:15] ERROR: Aborted by user!
    [12-Sep-2021 14:15:15] ERROR: Job has ended with errors in 40096 seconds. You must resolve the errors for correct execution.
    [12-Sep-2021 14:23:34] ERROR: Aborted by user!
    [12-Sep-2021 14:23:34] ERROR: Job has ended with errors in 40595 seconds. You must resolve the errors for correct execution.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Hello @wpsupportthesakaya
    please to go to BackWPUp -> Settings -> Job tab -> Reduce server load -> choose maximum,
    lower Maximum Script Execution Time to 20 seconds
    After that, run the job again, seems like the job got hang during compress the upload folder.

    Thread Starter wpsupportthesakaya

    (@wpsupportthesakaya)

    Thank you for your comment. I will do it to see the result.

    Thread Starter wpsupportthesakaya

    (@wpsupportthesakaya)

    Hi, Unfortunately, still the error persisting which has not completed the backup job.

    I’ve changed the setting parameter as you suggested.
    > Maximum Script Execution Time to 20 seconds

    Here’s the snipped log tail.

    —-

    [19-Sep-2021 15:15:01] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-includes/block-patterns/
    [19-Sep-2021 15:15:01] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-includes/block-supports/
    [19-Sep-2021 15:15:02] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-includes/blocks/
    [19-Sep-2021 15:15:03] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-includes/blocks/archives/
    [19-Sep-2021 15:15:03] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-includes/blocks/audio/
    [19-Sep-2021 15:15:04] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-includes/blocks/block/
    [19-Sep-2021 15:15:04] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-includes/blocks/button/
    [19-Sep-2021 15:15:04] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-includes/blocks/buttons/
    [19-Sep-2021 15:15:04] Archiving Folder: /var/www/vhosts/$$samplesite.com$$/httpdocs/wp/wp-includes/blocks/calendar/
    [19-Sep-2021 15:22:27] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [19-Sep-2021 15:22:27] ERROR: Step aborted: too many attempts!
    [19-Sep-2021 15:22:27] 2 backup files deleted
    [19-Sep-2021 15:22:27] ERROR: Job has ended with errors in 43079 seconds. You must resolve the errors for correct execution.
    [19-Sep-2021 15:25:03] ERROR: Aborted by user!
    [19-Sep-2021 15:25:03] ERROR: Job has ended with errors in 43235 seconds. You must resolve the errors for correct execution.
    [19-Sep-2021 15:43:43] Backup archive created.
    [19-Sep-2021 15:43:43] ERROR: Aborted by user!
    [19-Sep-2021 15:43:43] ERROR: Job has ended with errors in 44355 seconds. You must resolve the errors for correct execution.
    [19-Sep-2021 15:52:25] ERROR: Aborted by user!
    [19-Sep-2021 15:52:25] ERROR: Job has ended with errors in 44877 seconds. You must resolve the errors for correct execution.
    [19-Sep-2021 15:56:20] Backup archive created.
    [19-Sep-2021 15:56:20] ERROR: Aborted by user!
    [19-Sep-2021 15:56:20] ERROR: Job has ended with errors in 45112 seconds. You must resolve the errors for correct execution.
    Thread Starter wpsupportthesakaya

    (@wpsupportthesakaya)

    This is the whole log file.
    I upload it into the google drive.

    https://drive.google.com/file/d/1VQ1d_kB8IdesfgLAPGQz_d3wzcbffL1b/view?usp=sharing

    Thanks for your assistance.

    @wpsupportthesakaya
    Please exclude these following folders (your job -> Files tab):

    cache
    manual-backup
    All backups folders

    To prevent duplicated and necessary backup
    Then run the job again ^^

    Thread Starter wpsupportthesakaya

    (@wpsupportthesakaya)

    Thanks for your correspondence.
    I have checked to see all of those folders/files were already excluded.
    Anything else I need to check further?

    Folders to backup
    Backup WordPress install folder	 /var/www/vhosts/$$samplesite.com$$/httpdocs (39.26 GB)Exclude:
     wp-includes (35.35 MB)
     ssl (0.00 B)
     .well-known (14.83 KB)
     wp-snapshots (294.39 MB)
     wp (9.59 GB)
     wp-admin (8.35 MB)
     testsite (721.49 MB)
    Backup content folder	 /var/www/vhosts/$$samplesite.com$$/httpdocs/wp-content (28.62 GB)Exclude:
    <del datetime="2021-09-22T02:04:28+00:00"> upgrade (0.00 B)</del>
     w3tc-config (28.20 KB)
     maintenance (2.74 MB)
    <del datetime="2021-09-22T02:04:28+00:00"> cache (456.99 MB)</del>
    Backup plugins	 /var/www/vhosts/$$samplesite.com$$/httpdocs/wp-content/plugins (200.29 MB)Exclude:
     woocommerce-gateway-ipay88 (185.11 KB)
     woocommerce-admin (10.41 MB)
     porto-functionality (4.68 MB)
     jetpack (23.68 MB)
     js_composer (17.55 MB)
     user-role-editor (1.19 MB)
     duplicator (4.47 MB)
     yith-woocommerce-wishlist (6.41 MB)
     woocommerce-pdf-invoices-packing-slips (17.55 MB)
     heartbeat-control (4.17 MB)
     google-sitemap-generator (1.86 MB)
    <del datetime="2021-09-22T02:04:28+00:00"> __MACOSX (9.37 KB)</del>
     e-ghl-woocommerce-payment-gateway (3.28 MB)
     terms-and-conditions-popup-for-woocommerce (2.21 MB)
     pdf-embedder (8.57 MB)
     akismet (245.31 KB)
     woocommerce (26.32 MB)
     wp-sitemap-page (722.88 KB)
     responsive-age-verification (43.17 KB)
    <del datetime="2021-09-22T02:04:28+00:00"> backwpup (13.60 MB)</del>
     woocommerce-jetpack (7.00 MB)
     yith-woocommerce-ajax-search (2.51 MB)
     woo-checkout-field-editor-pro (225.22 KB)
     mailchimp-for-woocommerce (1.88 MB)
     all-in-one-seo-pack (10.84 MB)
     really-simple-ssl (1.88 MB)
     dynamic-featured-image (92.44 KB)
     woocommerce-image-zoom (776.96 KB)
     contact-form-7 (606.63 KB)
     yith-woocommerce-ajax-navigation (4.99 MB)
     duplicate-page (80.83 KB)
     enhanced-e-commerce-for-woocommerce-store (2.94 MB)
     revslider (13.48 MB)
     woo-order-export-lite (5.75 MB)
    Backup themes	 /var/www/vhosts/$$samplesite.com$$/httpdocs/wp-content/themes (26.05 MB)Exclude:
     porto (26.05 MB)
    Backup uploads folder	 /var/www/vhosts/$$samplesite.com$$/httpdocs/wp-content/uploads (27.80 GB)Exclude:
     porto_styles (1.21 MB)
    <del datetime="2021-09-22T02:04:28+00:00"> backup (0.00 B)</del>
     wpcf7_uploads (14.00 B)
     js_composer (0.00 B)
     2018 (4.47 MB)
     2016 (0.00 B)
     wc-logs (511.37 KB)
    <del datetime="2021-09-22T02:04:28+00:00"> backwpup-2b2765-logs (11.67 MB)</del>
    <del datetime="2021-09-22T02:04:28+00:00"> database-backups (70.98 MB)</del>
    <del datetime="2021-09-22T02:04:28+00:00"> backwpup-2b2765-backups (25.33 GB)</del>
    <del datetime="2021-09-22T02:04:28+00:00"> manual-backup (2.09 GB)</del>
     porto_tmp_dir (0.00 B)
     porto_placeholders (15.24 KB)
     2021 (34.78 MB)
     wpo_wcpdf (12.67 MB)
     woocommerce_uploads (9.62 MB)
     aioseo-logs (0.00 B)
     2020 (53.23 MB)
     2019 (191.37 MB)
     revslider (5.20 MB)
    <del datetime="2021-09-22T02:04:28+00:00"> backwpup-2b2765-temp (398.00 B)</del>
     wpdesk-logs (445.00 B)
     redux (65.00 B)
    Extra folders to backup	
    Separate folder names with a line-break or a comma. Folders must be set with their absolute path!
    
    Exclude from backup
    Thumbnails in uploads	 Don't backup thumbnails from the site's uploads folder.
    Exclude files/folders from backup	
    .DS_Store,.git,.svn,.tmp,/node_modules/,desktop.ini
    Separate file / folder name parts with a line-break or a comma. For example /logs/,.log,.tmp
    
    Special options
    Include special files	 Backup wp-config.php, robots.txt, nginx.conf, .htaccess, .htpasswd, favicon.ico, and Web.config from root if it is not included in backup.
    Use one folder above as WP install folder	 Use one folder above as WordPress install folder! That can be helpful, if you would backup files and folder that are not in the WordPress installation folder. Or if you made a "Giving WordPress Its Own Directory" installation. Excludes must be configured again.

    Hello @wpsupportthesakaya
    I think excluding these folders are enough ^^
    Also, I would recommend you to create a job for the just backup old folder in uploads, 2020 2019 for example since they mostly didn’t change, they should just need to be back up once a month or even once a year ^^

    • This reply was modified 4 years, 8 months ago by happyAnt.
    Thread Starter wpsupportthesakaya

    (@wpsupportthesakaya)

    Thank you very much for your support.
    I did housekeeping for the site data then found a huge backup data in the wp folder.
    Moved those unnecessary folders/files to another directory then the backup task successfully completed without errors.
    Please close this ticket. Thanks again!

    @wpsupportthesakaya
    If you find BackWPUp is useful for you, we would really appreciate if you leave a positive review and rating.
    This would encourage us to develop new free features and provide free support 😀
    https://ww.wp.xz.cn/support/plugin/backwpup/reviews/#new-post

    Thank you so much!

Viewing 9 replies - 1 through 9 (of 9 total)

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