Error: The provided API key is invalid.

  • Resolved javicapra

    (@javicapra)


    3 years, 4 months ago

    Hi, I have the plugin installed but stopped updating, so i try to reconnect and when I put the place ID this message appear: “Error: The provided API key is invalid.”

    The place id is ok, i don´t know what could it be.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Daniel K.

    (@richplugins)

    3 years, 4 months ago

    Hi @javicapra,

    Please send debug information from the page Google Reviews / Settings / Advance tab. You need to click the ‘Copy Debug Information‘ button, paste copied to email and send to support[at]richplugins.com

    Thanks!

    Thread Starter javicapra

    (@javicapra)

    3 years, 4 months ago

    Hi, ok, done it i sent you the debug to your mail.

    Thanks.

    Plugin Author Daniel K.

    (@richplugins)

    3 years, 4 months ago

    Hi @javicapra,

    Please reopen this topic if it’s still relevant.

    Thanks!

    Thread Starter javicapra

    (@javicapra)

    3 years, 4 months ago

    Hi, i sent the email but didn´t have a response.

    Thanks

    Plugin Author Daniel K.

    (@richplugins)

    3 years, 4 months ago

    Hi @javicapra,

    Could you tell me email from which you sent the debug info?

    Thanks!

    Plugin Author Daniel K.

    (@richplugins)

    3 years, 4 months ago

    Hi @javicapra,

    We found your email, it was Jan 18 and in the same day we had answered. Did you check junk folder?

    Please let me know if you have any questions.

    Thanks!

    Thread Starter javicapra

    (@javicapra)

    3 years, 4 months ago

    Hi thanks for your response!

    Sorry but i recheck and i don´t have it in my inbox or in spam either.

    Could you resend to [email protected] ?

    Really thanks.

    Javi

    Plugin Author Daniel K.

    (@richplugins)

    3 years, 4 months ago

    Ok, forwarded, please check.

    Thanks!

    sharepal

    (@sharepal)

    3 years, 3 months ago

    Hi I am having a similar issue, but my plugin is just not working

    sharepal

    (@sharepal)

    3 years, 3 months ago

    Error: The provided API key is invalid

    Plugin Author Daniel K.

    (@richplugins)

    3 years, 3 months ago

    Hi @sharepal,

    Most likely the problem is that you saved the Google API key incorrectly, many clients find their Google Place ID and save it instead of the API key. Although the API key needs to be created in the Google Console and this is not a Place ID. Please check that you have created exactly the API key according to the description from the page Google Reviews / Support / Full Installation Guide. If it won’t help, send debug information to support[at]richplugins.com (NOT here).

    Thanks!

    • This reply was modified 3 years, 3 months ago by Daniel K..
Viewing 11 replies - 1 through 11 (of 11 total)

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