Error: The view in browser feature does not work…

  • Resolved James Monroe

    (@jhmonroe)


    3 months, 1 week ago

    “The view in browser feature does not work for tests and previews because it is not associated with an event. It only works when the email is sent to a recipient from a broadcast or funnel.”

    I sent this as a broadcast to a segment of my contacts. It’s not a test. Why does this error keep happening from the “view in browser link”?

    I tried re-creating it manually in the template as outlined here as well:

    https://help.groundhogg.io/article/866-email-editor-view-in-browser-link

    Thanks!

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  • Thread Starter James Monroe

    (@jhmonroe)

    3 months, 1 week ago

    Update: I copy/pasted the link to a difference browser I’m not logged into and the page loads correctly

    Does “Disable logged in user tracking precedence” setting turn this issue off?

    Plugin Author Adrian Tobey

    (@trainingbusinesspros)

    3 months ago

    Hi James,

    Yes, that’s correct. When viewing an email using that specific link the tracking cookie must match with the logged-in user, unless that setting is toggled.

    I would recommend leaving it “off” though and allowing user precedence especially if you run a membership site or have users logging in regularly.

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