Error: Update WordPress product with ID

  • Resolved ncls9

    (@ncls9)


    3 years, 11 months ago

    Hello, I face a problem on Salesforce pull sync :
    I mass modify my salesforce records and most of my records are upsert successfully in wordpress.
    Though for some records get the error : Update WordPress product with ID of 25729 (Salesforce B25__Resource__c with Id of a175J000007feoCQAQ) : “Identifiant de l’article non valide” (Invalid item ID).
    I can’t find why these records don’t sync. Thanks a lot for your help.
    Regards.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Jonathan Stegall

    (@jonathanstegall)

    3 years, 11 months ago

    Sometimes that error message happens when the plugin tries to update a record that does not exist. If that’s the case, there might also be another error log from when it tried to create that record. You might also find that the plugin has created a Mapping Errors tab that could have some info about it.

    Thread Starter ncls9

    (@ncls9)

    3 years, 11 months ago

    Thanks a lot. Actually, I find no log that explain the creation failed (or maybe few weeks ago but I can’t find the log in the 30000 log entries).
    The field mapping errors says “Invalid item ID” with wordpress id null and Salesforce Id populated.
    Do you have an idea of what to do ?
    Regards

    Plugin Author Jonathan Stegall

    (@jonathanstegall)

    3 years, 11 months ago

    Well, if you don’t know an ID for either system, I would just delete the object map.

    Plugin Author Jonathan Stegall

    (@jonathanstegall)

    3 years, 11 months ago

    I misread that. Since you know the Salesforce ID, you should probably still delete the object map but you could run whatever tasks you might need to get the plugin to pull the Salesforce record into WordPress again. Basically the solution is to try to get the plugin to act like it doesn’t know about the Salesforce record.

Viewing 4 replies - 1 through 4 (of 4 total)

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