Error uploading files

  • Resolved tarantinobcn

    (@tarantinobcn)


    3 years, 3 months ago

    Hello!
    I have added the option to upload files, but when a user fills in the form and uploads a file, they can’t finish the purchase because they get an error message saying that the file upload field is required.

    That is, the error message always appears, even when the customer uploads the file.

    How can I solve this?
    Thanks!

    Plugin version: 7.0.2

    Theme AVADA version: 7.9.2

    Woocommerce version: 7.4.0

    https://ibb.co/nC5fPw5

    https://ibb.co/gTGmWrh

    • This topic was modified 3 years, 3 months ago by tarantinobcn. Reason: add images

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    3 years, 3 months ago

    @tarantinobcn

    Hi mate, could you update to version 7.0.3 and check if the issue persists?

    Regards.

    Thread Starter tarantinobcn

    (@tarantinobcn)

    3 years, 3 months ago

    Hello!

    I have upgraded to version 7.0.3, but I still have the problem.
    If I mark file upload as a required field, the alert appears even when the user does upload the file.
    And if I mark file upload as not required, the user can upload files and continue with the purchase, but the file does not appear in our control panel.

    In other words, I get errors whether I set it as a required field, or whether I set it as a non-required field.

    PHP version: 8.1.10

    How can I solve this?
    Thank you!

    • This reply was modified 3 years, 3 months ago by tarantinobcn. Reason: PHP version
    Thread Starter tarantinobcn

    (@tarantinobcn)

    3 years, 3 months ago

    I just upgraded to version 7.0.4, but I still get the same error.

    Please help me to fix it, because we need users to be able to upload their ID to be able to shop on the site.

    Thanks!

    Thread Starter tarantinobcn

    (@tarantinobcn)

    3 years, 3 months ago

    Hello!
    I have updated the plugin to version 7.0.5 but I still have the same problem.

    I don’t understand, this doesn’t happen to anyone else?

    What can I do to fix it?
    Thanks!

    Thread Starter tarantinobcn

    (@tarantinobcn)

    3 years, 3 months ago

    Hello!
    I have updated the plugin to version 7.0.6 but I still have the same problem.

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    3 years, 3 months ago

    @tarantinobcn Hello mate, we are afraid to tell you that we cannot reproduce the issue on localhost, could you update to version 7.0.8 and check if the issue persists?

    Regards.

Viewing 6 replies - 1 through 6 (of 6 total)

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