Error Verifying Sender

Hi there!

WP Offload SES Support Team here, Thanks for reaching out with your query we would be happy to assist

Based on that error, it seems that the Access Keys are invalid. Could you please make sure that your AWS access keys are valid and that the IAM user has the “AmazonSESFullAccess” permissions.

Please let us know how that goes.

Hi @jpandino ,

Thanks for the additional information. If you dismiss that message, and then send another email from the site, does that error come back up?

Amazon WorkMail is different from Amazon SES. Kindly ensure that you have completed your SES account in your AWS dashboard.

https://deliciousbrains.com/wp-offload-ses/doc/quick-start-guide/

Another thing you can try is creating a new access key for the IAM user and using the new key on your site.

You can also follow our guide below for further steps in debugging the issue.

https://deliciousbrains.com/wp-offload-ses/doc/sender-verification-errors/

Hi @jpandino,

Thank you for the update. We’re sorry to hear the issue persists.

Can you please try editing your wp-config.php file on the server to replace this line:

define( 'WP_DEBUG', false );

With these lines –

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

This will cause all runtime errors, warnings, and notices to be written to /wp-content/debug.log, which will hopefully yield some better information about what’s going on.

Can you please try the process again and then send on the debug.log file if created?

More details about that at https://ww.wp.xz.cn/support/article/editing-wp-config-php/#wp_debug

Once we have finished troubleshooting, you should revert that config change and delete the debug.log file.