Error/Warning Message I can’t understand

  • Ruth Feiertag

    (@ruth-feiertag)


    8 years, 8 months ago

    I’m sorry that I can’t give you a better topic title. When I try to get to my site, I get this message:

    Warning: require_once(/home/rutfei/penknife-editing.net/wp-content/plugins/captcha/bws_menu/bws_include.php): failed to open stream: No such file or directory in /home/rutfei/penknife-editing.net/wp-content/plugins/captcha/captcha.php on line 68

    Fatal error: require_once(): Failed opening required ‘/home/rutfei/penknife-editing.net/wp-content/plugins/captcha/bws_menu/bws_include.php’ (include_path=’.:/usr/local/lib/php:/usr/local/php5/lib/pear’) in /home/rutfei/penknife-editing.net/wp-content/plugins/captcha/captcha.php on line 68

    I don’t know what it means or what to do about it. I can’t even tell what version of WP my site is running. I get the same message whether I’m using Safari or Firefox. While I’m not completely computer illiterate, I will be grateful for explanations that are offered with kindness, patience, in plain English, and with as little jargon as possible (or with technical terms defined).

    Thank you,
    Ruth

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Soumanta Bhowmick

    (@soumanta)

    8 years, 8 months ago

    I can think of two reasons for your problem.

    1. Something wrong with file access permission which prevent that file (bws_include.php) from including.

    2. That file(bws_include.php) is not found in the plugin directory.

      What can you do :

    If you can access the file on server (from cpanel or ftp),
    1. Take a backup of the plugin Captcha.
    2. Delete or Rename the plugin folder “/home/rutfei/penknife-editing.net/wp-content/plugins/captcha”. link
    3. Once deleted or renamed, you can access your website by logging in.
    4. Reinstall the plugin to see if it solved your problem.

    Thread Starter Ruth Feiertag

    (@ruth-feiertag)

    8 years, 8 months ago

    Soumanta,

    Thank you for getting back to me, but I have no idea what you’re trying to tell me. I am not at all familiar with the terms you are using. What I need, I guess, is a translation into simple English. I know only one way to get access to my site, and it doesn’t work. I have no idea how to take a backup of anything, or how to rename or delete a plug-in folder. Does “cpanel” mean “control panel” and is that the same thing as the Dashboard? What is “ftp”? I chose WordPress because my computer consultant assured me it was easy to deal with and that I wouldn’t need to understand the programming.

    Anyone willing to help me, please understand that I find this process very intimidating.

    Thread Starter Ruth Feiertag

    (@ruth-feiertag)

    8 years, 7 months ago

    I still haven’t found a way to fix my website. The truth is, I don’t even know what questions I should be asking. I can’t get to the site itself at all. Where do I go to get the help I need?

    Ruth

Viewing 3 replies - 1 through 3 (of 3 total)

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