Error when accessing user account

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  • Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    1 year, 4 months ago

    Hi @carloscortes,

    We have registered a student on your site and checked the account page, but we couldn’t replicate the issue. For your reference, please check this screenshot: https://i.imgur.com/1zlUx2D.png

    It seems the user trying to access the account page does not have a Masteriyo Student role permission. Could you please review the student profile and confirm the role assigned to that user? If a different role is assigned, please update the user’s role to “Masteriyo Student” and recheck the account page.

    Best regards!

    Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    1 year, 4 months ago

    Since we did not get a response from you, we are marking this topic as resolved. We believe the issues mentioned here are now resolved. Please create a new support topic if needed.

    Thanks!

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