• Resolved sebing83

    (@sebing83)


    Hi. my customers told me that when they try to complete a registration using wp frontend form, when they click on register they get an error and they can’t complete the registration. I attach the screenshot they sent me. Can u please help me to fix this issue?

    https://imgur.com/a/3NYuE0j

    The page I need help with: [log in to see the link]

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  • Hi @sebing83,

    Thank you for reaching out and sharing the details of the issue, including the screenshot link.

    Based on the information you’ve provided, I would recommend the following steps to troubleshoot and fix the issue:

    1. The screenshot indicates that there might be a validation or configuration issue with the registration form. If possible, could you provide more details about the error message, such as the exact text displayed or any specific fields highlighted in red?
    2. Ensure all required fields in the registration form are configured correctly in the WP User Frontend plugin settings. Double-check that no fields are unintentionally marked as required or missing default values.
    3. Deactivate other plugins temporarily and test the registration form to identify if another plugin is causing a conflict. If the issue resolves, reactivate the plugins one by one to pinpoint the conflicting plugin.
    4. Ensure you’re using the latest version of the WP User Frontend plugin, as updates often include bug fixes.
    5. If the issue persists, check your hosting provider’s error logs for any server-related issues, such as PHP errors or resource limitations, that may be interfering with form submissions.

    If the problem continues, please contact us through the websitePlease note that we cannot investigate your issues in this forum.

    Hope you understand.

Viewing 1 replies (of 1 total)

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