Error when deleting donation

  • Resolved dheatherly

    (@dheatherly)


    5 years, 5 months ago

    I’m attempting to delete a manual (Custom Account) donation that was incorrectly entered. However when I do so I receive the following error message from WordPress “There has been a critical error on this website. Please check your site admin inbox for instructions.” I changed the status of the donation to “Cancelled”, but I would still like to delete it if possible. Do I need to run a database table repair on one of the WordPress tables?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter dheatherly

    (@dheatherly)

    5 years, 5 months ago

    Additional info regarding error:

    Error Details
    =============
    An error of type E_ERROR was caused in line 32 of the file …/public_html/wp-content/plugins/give/src/Framework/Database/Exceptions/DatabaseQueryException.php. Error message: Uncaught Give\Framework\Database\Exceptions\DatabaseQueryException: Query failed in database in …/public_html/wp-content/plugins/give/src/Framework/Database/Exceptions/DatabaseQueryException.php:32

    • This reply was modified 5 years, 5 months ago by dheatherly.
    Plugin Support Matheus Martins

    (@matheusfd)

    5 years, 5 months ago

    Hey @dheatherly,

    Glad you reached out!

    The latest releases of GiveWP included a new database table, so we could perform more advanced actions on the website and create new features too. However, some hosting companies prevented this database table from being created. And it’s possibly what is happening on your site. But to fix it, you need to do the following:

    1. Go to the following URLs, in order: (add your base URL to each)
    /wp-admin/?give-run-migration=create_revenue_table (this manually forces the database routine again)
    /wp-admin/?give-clear-update=add-past-donation-data-to-revenue-table (this clears the update so that your site can try again. You should see an update alert after this one runs. If you get a message like “No upgrade for the given ID” it should mean that you already see some updates ready to run. Proceed to the next step)
    2. Run the update at Donations > Updates or by clicking the message at the top of the admin screens.
    3. Go to this URL:
    /wp-admin/edit.php?post_type=give_forms&page=give-tools&tab=logs&section=updates (this checks the logs to see if there were any errors. If you see errors, pass them along in a reply here).

    Please let us know if you have further questions on this or need any additional assistance!

    Thread Starter dheatherly

    (@dheatherly)

    5 years, 5 months ago

    Thank you! That’s resolved the issue. Have a great holiday.

    Plugin Support Matheus Martins

    (@matheusfd)

    5 years, 5 months ago

    Hey @dheatherly,

    Happy to hear that! I wish you happy fundraising 🎉

    ​If we were helpful and you are happy with our support and service, I’d like to ask you if you can write a review about us.

    We’d love to get a public review about what you think of GiveWP both from a product standpoint as well as how it is to deal with our team. Here are some options:

    WordPress: https://ww.wp.xz.cn/support/view/plugin-reviews/give
    Google: https://g.page/givewp/review?rc
    Facebook: https://www.facebook.com/pg/wpgive/reviews/

    The reviews help others to decide if it’s worth doing business with us!

    Have a great day!

Viewing 4 replies - 1 through 4 (of 4 total)

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