error when i try to customizing…

  • Dylan

    (@barbera-dylan)


    9 years, 5 months ago

    Uncaught Error: prepareSkopeForAPI : a skope level must a string not empty for skope undefined
    at czr-control.min.js?ver=3.3.4:10
    at Function.m.each.m.forEach (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,underscore,wp-util,jquery-ui-…:25)
    at f.prepareSkopeForAPI (czr-control.min.js?ver=3.3.4:10)
    at czr-control.min.js?ver=3.3.4:10
    at Function.m.each.m.forEach (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,underscore,wp-util,jquery-ui-…:25)
    at f.updateSkopeCollection (czr-control.min.js?ver=3.3.4:10)
    at f.<anonymous> (czr-control.min.js?ver=3.3.4:9)
    at i (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,underscore,wp-util,jquery-ui-…:2)
    at Object.fireWith (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,underscore,wp-util,jquery-ui-…:2)
    at f.trigger (load-scripts.php?c=0&load[]=customize-base,wp-a11y,customize-controls,customize-widgets,accordion,c…:1)

    anyone can help me?…

Viewing 4 replies - 1 through 4 (of 4 total)
  • Denzel Chia

    (@denzel_chia)

    9 years, 5 months ago

    Hi,

    Please use the following troubleshooting steps.

    Check your software version.

    1 ) Check if you are using latest Hueman and Hueman Addons plugin, Update them if you are not using latest version.

    Next step is to check for plugin conflict.

    1) If you are using a server cache or cache plugin, please clear it’s cache content and disable caching via it’s settings.

    2) Proceed to disable one plugin at a time, clear browser history and re-visit your customizer. Check if it’s working properly.

    Do this until you find the plugin that’s causing this issue, please replace with an alternative plugin.

    If you are not able to resolve your issue and require further assistance, please provide system information which is found in Appearance -> About Hueman

    Meanwhile, I will notify Theme Author @nikeo to take a look at this issue.

    Thank you

    Theme Author presscustomizr

    (@nikeo)

    9 years, 5 months ago

    Hi @barbera-dylan can you please contact me with this form ?
    I might need to access your WP admin to investigate and fix the problem if you agree.
    Thanks for reporting the issue.
    Nicolas

    Thread Starter Dylan

    (@barbera-dylan)

    9 years, 5 months ago

    Hi @nikeo

    Denzel Chia

    (@denzel_chia)

    9 years, 5 months ago

    Hi @barbera-dylan,

    Select pre-sale question and you will be able to submit your request.
    In your request, remember to reference to this forum thread’s URL so that the theme Author knows it’s you sending the request.

    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)

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