Error when installing free license key

  • sunshine345

    (@sunshine345)


    2 years, 2 months ago

    Hi,

    When installing the license key of the free version I get an error pop-up. And the advice that I can contact support. Hope you can help me, thanks a lot.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfpeter

    (@wfpeter)

    2 years, 2 months ago

    Hi @sunshine345, sorry to see you’re having problems with installing the free license.

    Have you tried all of the troubleshooting steps, especially if they match the error messages/behavior you’re seeing, on the following page and ensured you’ve already followed the video guide’s method of obtaining the key?: https://www.wordfence.com/help/api-key/#installing-your-free-license-key

    There’s no limit to how many license keys a single email address can obtain so you’re absolutely free to try generating another if you need to. Failing those, any specifics around what you’re seeing might be helpful to diagnosing the problem.

    Let us know if nothing seems to help!
    Peter.

    Thread Starter sunshine345

    (@sunshine345)

    2 years, 2 months ago

    Hi Peter,

    thanks for your answer.

    I have made 3 printscreens and uploaded them on this page:

    https://ferienwohnung-alpenrose-adelboden.ch/test-2/?lang=nl

    Translation of the pop up:
    An error occurred while installing your license key.
    Try again. If the problem still occurs, then contact Wordfence support.

    Hopefully you can help me any further?

Viewing 2 replies - 1 through 2 (of 2 total)

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