• Resolved adrstars

    (@adrstars)


    always show me that:
    “Something went wrong. Please try again or choose another payment source.
    “.
    https://prnt.sc/1x3a0bh
    and when I go back to PayPal standard it work!

    can you help me, please?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @adrstars

    thank you for reaching out to us, we are here to help.
    The error you get on the front is very generically and can point to many things. In order to find out what this is, we need to get the plugin logs. By default the logging function is disabled on the plugin, so please activate this on the plugin settings (here: WooCommerce > Settings > Payments > PayPal > Logging).

    After you have activate logging, you need to trigger the error on the frontend and the related logs should show up here:
    – WooCommerce > Status > Logs > select “woocommerce-paypal-payments-integration-\[…\]” in the dropdown and click on view.

    Please provide us these logs and we can give you a better response. If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
    (please add the URL of this thread in the ticket as well)

    Kind regards,
    Joost

Viewing 1 replies (of 1 total)

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