Error when placing order and email notification

  • Resolved DigitalBall

    (@digitalball)


    2 years, 2 months ago

    Since yesterday I have been having problems getting a customer to place an order. On the checkout page, when you click on the place order button, the following error appears: “Error processing the order. Please try again.” In the WooCommerce administrator, the order appears as completed and the order notification email is not sent either. neither to the client nor to the administrator. I need help. Thank you

    Desde ayer estoy teniendo problemas para que un cliente haga un pedido. En la pagina del checkout al hacer clic sobre el boton realizar pedido sale el siguiente error: “Error procesando el pedido. Por favor, inténtalo de nuevo” En el administrador de woocommerce el pedido sale como completado y tampoco envía el correo de notificación de pedido ni al cliente ni al administrador. Necesito ayuda. Gracias

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter DigitalBall

    (@digitalball)

    2 years, 2 months ago

    PHP error log extract can help you locate the problem:

    [22-Mar-2024 21:32:58 UTC] payment_method was called incorrectly. Order properties should not be accessed directly. Backtrace: require('wp-blog-header.php'), require_once('wp-includes/template-loader.php'), do_action('template_redirect'), WP_Hook->do_action, WP_Hook->apply_filters, WC_AJAX::do_wc_ajax, do_action('wc_ajax_checkout'), WP_Hook->do_action, WP_Hook->apply_filters, WC_AJAX::checkout, WC_Checkout->process_checkout, WC_Checkout->process_order_payment, WC_Gateway_BACS->process_payment, WC_Order->update_status, WC_Order->save, WC_Order->status_transition, do_action('woocommerce_order_status_on-hold'), WP_Hook->do_action, WP_Hook->apply_filters, actualiza_estado_pedidos_a_completado, WC_Abstract_Legacy_Order->__get, wc_doing_it_wrong. This message was added in version 3.0.
[22-Mar-2024 21:32:58 UTC] PHP Fatal error:  Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, function "custom_woocommerce_email_before_order_table" not found or invalid function name in /home/fitness1/public_html/wp-includes/class-wp-hook.php:326
Stack trace:
#0 /home/fitness1/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#1 /home/fitness1/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#2 /home/fitness1/public_html/wp-content/plugins/woocommerce/templates/emails/email-order-details.php(22): do_action()
#3 /home/fitness1/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include('/home/fitness1/...')
#4 /home/fitness1/public_html/wp-content/plugins/woocommerce/includes/class-wc-emails.php(425): wc_get_template()
#5 /home/fitness1/public_html/wp-includes/class-wp-hook.php(324): WC_Emails->order_details()
#6 /home/fitness1/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#7 /home/fitness1/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#8 /home/fitness1/public_html/wp-content/plugins/woocommerce/templates/emails/admin-new-order.php(35): do_action()
#9 /home/fitness1/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include('/home/fitness1/...')
#10 /home/fitness1/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(364): wc_get_template()
#11 /home/fitness1/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email-new-order.php(135): wc_get_template_html()
#12 /home/fitness1/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(588): WC_Email_New_Order->get_content_html()
#13 /home/fitness1/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email-new-order.php(112): WC_Email->get_content()
#14 /home/fitness1/public_html/wp-includes/class-wp-hook.php(324): WC_Email_New_Order->trigger()
#15 /home/fitness1/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#16 /home/fitness1/public_html/wp-includes/plugin.php(565): WP_Hook->do_action()
#17 /home/fitness1/public_html/wp-content/plugins/woocommerce/includes/class-wc-emails.php(172): do_action_ref_array()
#18 /home/fitness1/public_html/wp-includes/class-wp-hook.php(324): WC_Emails::send_transactional_email()
#19 /home/fitness1/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#20 /home/fitness1/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#21 /home/fitness1/public_html/wp-content/plugins/woocommerce/includes/class-wc-order.php(420): do_action()
#22 /home/fitness1/public_html/wp-content/plugins/woocommerce/includes/class-wc-order.php(253): WC_Order->status_transition()
#23 /home/fitness1/public_html/wp-content/plugins/woocommerce/includes/class-wc-order.php(365): WC_Order->save()
#24 /home/fitness1/public_html/wp-content/plugins/woocommerce/includes/gateways/bacs/class-wc-gateway-bacs.php(390): WC_Order->update_status()
#25 /home/fitness1/public_html/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(1062): WC_Gateway_BACS->process_payment()
#26 /home/fitness1/public_html/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(1291): WC_Checkout->process_order_payment()
#27 /home/fitness1/public_html/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(514): WC_Checkout->process_checkout()
#28 /home/fitness1/public_html/wp-includes/class-wp-hook.php(324): WC_AJAX::checkout()
#29 /home/fitness1/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#30 /home/fitness1/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#31 /home/fitness1/public_html/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(96): do_action()
#32 /home/fitness1/public_html/wp-includes/class-wp-hook.php(324): WC_AJAX::do_wc_ajax()
#33 /home/fitness1/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#34 /home/fitness1/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#35 /home/fitness1/public_html/wp-includes/template-loader.php(13): do_action()
#36 /home/fitness1/public_html/wp-blog-header.php(19): require_once('/home/fitness1/...')
#37 /home/fitness1/public_html/index.php(17): require('/home/fitness1/...')
#38 {main}
  thrown in /home/fitness1/public_html/wp-includes/class-wp-hook.php on line 326
    Afzal (woo-hc)

    (@afzalpansuvi)

    2 years, 2 months ago

    Hi @digitalball,

    Thank you for reaching out to us and providing detailed information about the issue you’re experiencing. From the error logs you’ve shared, it seems like there are two main issues:

    1. The payment_method property of the order is being accessed directly, which is not recommended since WooCommerce 3.0. This could be due to a theme or plugin that hasn’t been updated to use the latest WooCommerce practices.
    2. There’s a fatal error caused by a function named custom_woocommerce_email_before_order_table that doesn’t seem to exist. This function is being hooked somewhere in your code but it’s not defined anywhere.

    I’d like to understand your site properly. Please share with us the System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support. You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    In the meantime, here’s what you can do:

    • Ensure all your plugins, themes, and WordPress itself are up-to-date. You can check for updates in your WordPress admin dashboard.
    • Try switching to a default WordPress theme (like Twenty Twenty) and see if the issue persists. This will help us determine if the issue is with your current theme.
    • Try disabling all plugins except WooCommerce and see if the issue persists. If the issue is resolved, enable the plugins one by one to find the one causing the issue.

    Please let us know how it goes or if you have any other questions.

    Thread Starter DigitalBall

    (@digitalball)

    2 years, 2 months ago

    ` WordPress Environment

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attachment: 147<br>custom_css: 1<br>elementor_library: 9<br>elementor_snippet: 1<br>nav_menu_item: 14<br>page: 22<br>post: 31<br>product: 4<br>product_variation: 9<br>revision: 1692<br>shop_coupon: 1<br>shop_order: 301<br>wp_global_styles: 1 Security

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Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to Woo.com: –<br>Enforce Approved Product Download Directories: ✔<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – Logging

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Name: Hello Elementor<br>Version: 3.0.1<br>Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash<br>Child Theme: ❌ – Si estás modificando WooCommerce en un tema padre que no has creado personalmente<br>te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

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Daily Cron: ✔ Next scheduled: 2024-03-26 06:29:01 +00:00<br>Options: ✔<br>Notes: 107<br>Onboarding: completed Action Scheduler

Completo: 123<br>Oldest: 2024-02-24 03:17:44 +0000<br>Newest: 2024-03-25 17:35:44 +0000

Fallida: 10<br>Oldest: 2023-07-18 21:26:35 +0000<br>Newest: 2024-03-22 19:27:10 +0000

Pendiente: 2<br>Oldest: 2024-03-26 09:40:51 +0000<br>Newest: 2024-03-26 17:35:44 +0000 Status report information

Generated at: 2024-03-25 18:42:43 +00:00<br>`
    Thread Starter DigitalBall

    (@digitalball)

    2 years, 2 months ago

    • I have updated everything
    • I have changed the theme to a default one
    • I have disabled the plugins and the error seems to be the Code Snippets plugin, what can I do?
    Plugin Support Shameem – a11n

    (@shameemreza)

    2 years, 2 months ago

    Hi @digitalball,

    Since the Code Snippets plugin is the source of your issue, it would be best to reach out to the plugin’s developers for further assistance. Please note that we don’t offer support for third-party plugins or themes, as outlined in our Support Policy.

    I hope this clarifies your concern. If you have any other questions, feel free to ask.

    Plugin Support Shameem – a11n

    (@shameemreza)

    2 years, 1 month ago

    Hi @digitalball,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

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