Error when saving posts after the update to version 2.0

  • Resolved jonaspetraska

    (@jonaspetraska)


    1 year, 1 month ago

    Hi,

    After updating the plugin to version 2.0, I have an error when saving posts/pages.

    On Firefox, I get the following error:

    View post on imgur.com

    Updating failed. e is null

    On Chrome, I get the following error:

    View post on imgur.com

    Updating failed. Cannot read properties of null (reading ‘inputmask’)

    My current solution was to rollback to version 1.2.2.

    Is there any way to get this solved on the latest version?

    Here is more information about the setup.

    WordPress version: 6.8.1

    Theme: Hello Elementor

    Plugins:

    1. Buttonizer – Smart Floating Action Button (3.4.8)
    2. Contact Form 7 (6.0.6)
    3. Contact Form 7 Widget For Elementor Page Builder & Gutenberg Blocks (1.2.2)
    4. Disable XML-RPC-API (2.1.7)
    5. Elementor (3.28.4)
    6. Elementor Pro (3.28.4)
    7. Flamingo (2.5)
    8. FluentSMTP (2.2.90)
    9. GDPR Cookie Compliance (4.16.1)
    10. Health Check & Troubleshooting (1.7.1)
    11. Image Hover Effects – Elementor Addon (1.4.4)
    12. Limit Login Attempts Reloaded (2.26.19)
    13. Members (3.2.17)
    14. OSM Map Widget for Elementor (1.3.0)
    15. TinyPNG – JPEG, PNG & WebP image compression (3.5.1)
    16. W3 Total Cache (2.8.8)
    17. WP 2FA – Two-factor authentication for WordPress (2.0.7)
    18. WP Rollback (2.0.7)
    19. Yoast SEO (25.0)
    20. Yoast SEO Premium (25.0)
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Zenaul Islam

    (@zenaulislam)

    1 year, 1 month ago

    Hello @jonaspetraska ,

    Thank you for bringing this to our attention.
    We apologize for the inconvenience caused by the issue you’re experiencing after updating to version 2.0 of the HT Contact Form plugin.

    We appreciate you reporting this, and our development team will investigate the issue as a priority. We’re committed to identifying the cause and releasing a fix as soon as possible. Your patience and understanding are greatly appreciated while we work on this.

    If you have any additional details, such as error logs or steps to reproduce the issue, please feel free to share them to help us resolve it faster.

    Best regards,
    Support Team

    Plugin Author Zenaul Islam

    (@zenaulislam)

    1 year ago

    Hi @jonaspetraska,

    Thank you for reporting the issue and for your patience.

    We’ve identified and resolved the conflict related to the inputmask script that was causing the error when saving posts. The fix has been included in the latest release — version 2.1.0 of HT Contact Form.

    Please update the plugin to the latest version, and the issue should be resolved. If you still encounter any problems, feel free to let us know — we’re happy to help!

    Thanks again for your feedback and support.

    Best regards,
    Support Team

    Thread Starter jonaspetraska

    (@jonaspetraska)

    1 year ago

    Hi @zenaulislam,

    Thank you very much for such a swift response and fix.

    I have only now updated to 2.1 and issues seem to be fixed.

    I’m marking this as resolved, thank you again 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

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