Error when setting up | ww.wp.xz.cn

Resolved greggs
(@greggs)

1 month, 4 weeks ago

https://www.1st-line.com/wp-content/uploads/2026/04/google-error.jpg

When initially setting up the plugin, we put in all 3 accounts (main Google, Ads, Merchant Center)…all 3 show connected and also our address.

When we try to hit continue, we get this error “Unable to update your Google Merchant Center contact information. Unable to update Merchant Center account: Can not access the Google My Business account”

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support Frank Remmy (woo-hc)
(@frankremmy)

1 month, 4 weeks ago

Hi @greggs,

I can see you’ve got all three Google accounts connected and your address entered, but you’re hitting that Google My Business access error when trying to continue. This is a common setup issue that occur when Google for WooCommerce cannot communicate with your site’s XML-RPC URL

To resolve it, please follow this guide: https://woocommerce.com/document/google-for-woocommerce/common-errors/#unable-to-update.

I hope that helps. Let us know if you need anything else.

Plugin Support Ejay F – a11n
(@ejayfernandes)

1 month, 1 week ago

It seems we haven’t heard back from you for a while, so I’ll go ahead and mark this thread as resolved. Feel free to reach out whenever you’re ready to continue.

Your feedback helps others – please consider leaving a review: https://ww.wp.xz.cn/support/plugin/google-listings-and-ads/reviews/#new-post

Viewing 2 replies - 1 through 2 (of 2 total)

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2 replies
3 participants
Last reply from: Ejay F – a11n
Last activity: 1 month, 1 week ago
Status: resolved