• Resolved pete207

    (@pete207)


    I am currently editing my woocommerce store and everytime I try to update it I get this error and it doesnt update. {“error”:”invalid_grant error description”:”error_description”:”Invalid_grant: account not found”} How do I fix this ?

    The page I need help with: [log in to see the link]

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  • Hi @pete207

    Thanks for reaching out!

    I understand that after editing on your WooCommerce store, you are receiving the error message above and the update fails, correct?

    As a first step, can you please share what part of your store are you editing that produces this error message here? Could you please provide additional details or clarify your question, so I can better assist you?

    If a screenshot would be helpful, I’d recommend using https://snipboard.io or http://skitch.com/. You can share the direct link to the image as a response to this topic.

    Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Thanks!

    Hi @pete207 ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)

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