Error when update the webside

  • Resolved sbuwp

    (@sbuwp)


    1 month, 1 week ago

    I want to use the plugin on my website. It works fine, but when I refresh my website, I get the error message “The update failed. The response is not a valid JSON response.” (translated from German).
    It’s definitely the plugin’s fault—when I delete the entry from the website, the error goes away.
    What could be causing this?

    The page I need help with: [log in to see the link]

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  • Plugin Support Iftekhar Alam

    (@ikialam)

    1 month ago

    Hi @sbuwp,

    First, apologies for the delayed reply!

    I checked the link you provided, and the ticker seems to be displaying and functioning perfectly on my end. I refreshed the page multiple times but couldn’t reproduce the “invalid JSON response” error. I’ve also tested it across my own staging sites and haven’t run into this issue.

    Usually, this specific JSON error happens in the WordPress backend (like when updating a post or page in the Gutenberg block editor) or due to a REST API conflict with a caching/security plugin.

    To help me track this down, could you clarify a few things?

    1. Is this error popping up in the WP admin area when you try to save/update the page, or is it showing up on the live site for visitors?
    2. Are you using the default block editor, or a specific page builder (like Elementor)?

    If you can share a screenshot or a quick screen recording of exactly when and where the error triggers, that would be incredibly helpful.

    Let me know, and we’ll figure this out!

    Best regards,
    Iftekhar Alam

Viewing 1 replies (of 1 total)

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