Error when upgrading to 4.4.1

  • Resolved kapilkapoor

    (@kapilkapoor)


    10 years, 5 months ago

    When updating my site I encountered the following errors:

    Warning: An unexpected error occurred. Something may be wrong with ww.wp.xz.cn or this server’s configuration. If you continue to have problems, please try the support forums. (WordPress could not establish a secure connection to ww.wp.xz.cn. Please contact your server administrator.) in /home/hashspri/public_html/sunnytest/wp-admin/includes/plugin-install.php on line 158

    I am getting these error while updating the plugins/themes and also while adding some new plugin/theme. Its been more than 30 hours I am looking into this issue but unable to find any solution.

    Can anyone help me to fix this issue ?

    You can check the snapshot :-
    http://awesomescreenshot.com/0a65khar18

    Please help 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
  • Tarun

    (@scrapur)

    10 years, 5 months ago

    There are times when you will have to change permissions to upload as in this case caching. Once it is enabled change back your files to their original permissions.You are correct don’t leave files permanently with chmod 777.
    It is quite possible that your host has nailed down the files for security, which unfortunately because of some unsavoury characters is warranted.

    Thread Starter kapilkapoor

    (@kapilkapoor)

    10 years, 5 months ago

    After doing a lot of research just find the solution for this.There is a malware in my wp-config file and one another file due to which my host provider i.e. hostgator blocked my port 80/443 due to which I am unable to upload any plugin/theme. After removing the malware I have made a request to unblock port and after some time my port become open and issue is resolved.

    For hostgator you can check the port :-
    In cPanel – Health checks and monitoring – Port 80 option.

    Also , note that the files you are deleting if they are important for your website to run , make sure to re upload them.

    I hope it will help other peoples facing same issue 🙂

    luislondon

    (@luislondon)

    10 years, 4 months ago

    @kapilkapoor I am having this issue with a new site. Most likely this is the problem.

    How did you knew you had malware on your wp-config file?

    Did you contact your service provider (i.e. Hostgator) by phone or mail?

    Thread Starter kapilkapoor

    (@kapilkapoor)

    10 years, 4 months ago

    In Cpanel we can check this by :-

    In cPanel – Health checks and monitoring – Port 80 option.

    You can check snapshot http://awesomescreenshot.com/0e25kz5f47
    And yes if you can contact to your hosting they can also check for this.
    This is the live chat link for hostgator :- https://chat.hostgator.com/

Viewing 4 replies - 1 through 4 (of 4 total)

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