• Resolved davvvy

    (@davvvy)


    Hello, I hope you can help resolve issues I ran into when using the free Backup Backup plugin:

    1. I used the plugin to do a backup of a WP site on my host server, with all the options left at Default, I did not change any of them. The backup worked fine, and I copied the URL where the backup was stored.

    2. I went to a new WP site, which I set in another directory on the same host server. This site is brand new, with just WP set up and the default 2021 Theme, with just a Hello World post, nothing else. I installed Backup Backup plugin on the site, and then proceeded with a Restore using the URL I had for the old site’s backup.

    3. The restore seemed to work just fine and completed. I close the complete dialog, was presented with a new wp-admin login dialog. However I notice that this wp-admin login dialog had an URL that seems to redirect me to the old site. I try to type in my username, password, and sure enough, it kicks me back to the old site, with a new wp-admin dialog box. I try my credentials again, but the same thing repeats. I then type in the URL oldsite/wp-admin and I can log in ok. I try using the URL newsite/wp-admin to login and it kicks me back to the oldsite wp-admin, except with the redirect link, and I cannot log into either site using that page.

    4. When I just browse to https://newsite.com then I can see it fine, except all the links on the page will take me back to pages on the old site.

    Please advise. I’d be happy to entertain purchasing a premium version of the plugin, but would like to see this free version work as advertised first. Maybe I did something wrong or omitted additional necessary steps, please let me know what they are.

    Thank you very much!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support backupsupport

    (@backupsupport)

    Hello @davvvy

    I guess you used the 1.0.7.96 version for the backup.
    There was a small issue with the database import which is already fixed.

    Here is new version: https://backupbliss.com/downloads/plugins/bmi-betas/backup-backup-1.0.7.97.zip

    Also if you don’t want to be logged off make sure on both sites you filled all salts.
    You can generate them here: https://api.ww.wp.xz.cn/secret-key/1.1/salt/

    Once you do, please make the backup again and try to restore with new version 🙂

    Let me know if that solved you issue, please provide me some logs;
    – I like them!

    Thread Starter davvvy

    (@davvvy)

    Hello, thank you for your prompt support.

    I downloaded and then installed the new Backup Migration plugin .97 version. However when I tried to create a backup, it failed. Following is the log I received. I tried it 3 times, each time I got the same error.

    [STEP] [2021-01-19 06:52:37] Initializing backup…
    [INFO] [2021-01-19 06:52:37] Backup & Migration version: 1.0.7.97
    [INFO] [2021-01-19 06:52:37] Site which will be backed up: https://mrktguru.com/bridge5
    [INFO] [2021-01-19 06:52:37] PHP Version: 7.4.11
    [INFO] [2021-01-19 06:52:37] Web server: Apache
    [INFO] [2021-01-19 06:52:37] Max execution time (in seconds): 259200
    [INFO] [2021-01-19 06:52:37] Checking if backup dir is writable…
    [INFO] [2021-01-19 06:52:37] Initializing custom error handler
    [SUCCESS] [2021-01-19 06:52:37] Yup it is writable…
    [STEP] [2021-01-19 06:52:37] Scanning files…
    [STEP] [2021-01-19 06:52:38] Checking free space, reserving…
    [INFO] [2021-01-19 06:52:38] Requires at least 337919258 bytes. [322.26 MB]
    [INFO] [2021-01-19 06:52:38] Disk free space function is not disabled – using…
    [INFO] [2021-01-19 06:52:38] Checking this path/partition: /home/mrktgu5/public_html/bridge5/wp-content/backup-migration/backups
    [SUCCESS] [2021-01-19 06:52:38] There is 232,708.93 MB free. [227.25 GB]
    [SUCCESS] [2021-01-19 06:52:38] Great! We have enough space.
    [SUCCESS] [2021-01-19 06:52:38] Confirmed, there is more than enough space, checked: 337919258 bytes
    [INFO] [2021-01-19 06:52:38] Scanning done – found 15090 files…
    [SUCCESS] [2021-01-19 06:52:38] Backup initialized…
    [STEP] [2021-01-19 06:52:38] Initializing archiving system…
    [SUCCESS] [2021-01-19 06:52:38] Archive system initialized…
    [STEP] [2021-01-19 06:52:38] Preparing map of files…
    [SUCCESS] [2021-01-19 06:52:38] Files prepared.
    [INFO] [2021-01-19 06:52:38] Starting compression process…
    [STEP] [2021-01-19 06:52:38] Smart memory calculation…
    [INFO] [2021-01-19 06:52:38] There is 768 MBs of memory to use
    [INFO] [2021-01-19 06:52:38] WordPress memory limit: 768 MBs
    [SUCCESS] [2021-01-19 06:52:38] Setting the safe limit to 63 MB
    [STEP] [2021-01-19 06:52:38] Making database backup
    [INFO] [2021-01-19 06:52:38] Iterating database…
    [INFO] [2021-01-19 06:52:39] Database size: 3.46 MB
    [SUCCESS] [2021-01-19 06:52:39] Database backup finished
    [STEP] [2021-01-19 06:52:39] Making archive
    [INFO] [2021-01-19 06:52:39] Compressing…
    [INFO] [2021-01-19 06:52:39] Using PclZip to create Backup (forced)
    [INFO] [2021-01-19 06:52:39] Legacy setting: 0
    [STEP] [2021-01-19 06:52:39] Starting background process on server-side…
    [SUCCESS] [2021-01-19 06:52:39] Request sent successfully, without error returned.
    [WARN] [2021-01-19 06:52:41] Could not find any response from the server, trying again in 3 seconds.
    [WARN] [2021-01-19 06:52:44] Still nothing backup probably is not running.
    [STEP] [2021-01-19 06:52:44] Reverting backup, removing file…
    [ERROR] [2021-01-19 06:52:44] There was an error during backup…
    [ERROR] [2021-01-19 06:52:44] Backup could not run on your server, please check global logs.
    [STEP] [2021-01-19 06:52:44] Aborting backup…
    [DOWNLOAD GENERATED] File downloaded on (server time): 2021-01-19 06:52:46
    [DOWNLOAD GENERATED] Last update (seconds): 9 seconds ago
    [DOWNLOAD GENERATED] Last update (date): 2021-01-19 06:52:37

    Plugin Support backupsupport

    (@backupsupport)

    Hi @davvvy

    My apologies for late reply.

    We have a bit more “universal” version.
    You can download it here: https://backupbliss.com/downloads/plugins/bmi-betas/backup-backup-1.0.7.99.zip

    It also adds new option in other options section.
    But try it without changing the settings in first order.

    Let me know if that helped you
    Thank you

    Plugin Support backupsupport

    (@backupsupport)

    Hello

    As we didn’t hear anything from you in last few days, I can assume that your issue is solved. If I am wrong feel free to create new topic.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Error when using free Backup Backup plugin’ is closed to new replies.