Error while activating 2FA

phalkmin
(@phalkmin)

6 years ago

Hi, there is a weird problem with my wordfence install, everytime that I try to activate 2FA for a new user, it just pops a message: “An error was encountered while trying to activate two-factor authentication. Please try again.”.

Logs show nothing, I tried to check server time but it’s OK. For old users the 2FA is activated and working correctly. How can I fix this?

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support wfscott
(@wfscott)

6 years ago

@phalkmin

Are you using the same authenticator app for all users? I’ve seen on some sites that trying a different authenticator works. I typically see Authy or Google’s Authenticator app used.

If that doesn’t work, in the diagnostics under Time, be sure the Wordfence Network and server time are within seconds of each other.

Scott

Thread Starter phalkmin
(@phalkmin)

6 years ago

Hi,

We’ve tried Google Auth and Authy, both give errors. Those are the times:

Wordfence Network Time
2020-05-13 22:47:39 UTC
Server Time
2020-05-13 22:47:40 UTC
Wordfence Network Time Offset
– 1 second
NTP Time Offset
– less than 1 second
TOTP Time Source
Wordfence Network
WordPress Time Zone
UTC+0

Thread Starter phalkmin
(@phalkmin)

6 years ago

The big problem is that the client is getting angry with the lack of a solution, and agains, there’s not a single clue of what’s happening, so I can’t even debug it.

bazantik
(@bazantik)

6 years ago

Hi @phalkmin, what kind of storage for your database do you use? If MyISAM – try to convert it to InnoDB. I had a problem with something different, but I remember that in the past, I also couldn’t activate 2FA in Wordfence (so I gave it up). Today I manually converted the database to InnoDB – to solve another issue – now I tried to activate 2FA, and it works! 🙂

bazantik
(@bazantik)

6 years ago

I created a tutorial on how to perform this database storage engine “migration.” If somebody is eager to try it, here is the link:
https://buzzantique.eu/points-of-interest/wordfence-security-saving-changes-in-login-security-settings-doesnt-work-jetpack-xml-rpc-etc/

Thread Starter phalkmin
(@phalkmin)

6 years ago

@bazantik That didn’t work.

It’s already a week without an answer from @wfscott , I think that I will just install another plugin, as it’s clear that Wordfence dont care about support.
bazantik
(@bazantik)

6 years ago
It’s a pity.
As for different solutions – I’ve been using the Keyy plugin, very convenient (no need to type username and password, you just “scan” code with a smartphone app).
- This reply was modified 6 years ago by bazantik.

Viewing 7 replies - 1 through 7 (of 7 total)

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