Hello @kazimierz87,
Thanks for contacting us,
We are pleased to inform you that the issue has been resolved, and we have released updates for both the myCred Core and Toolkit plugins. Please update both plugins to the latest versions and let us know if you encounter any further issues or need any assistance.
If you have any questions, feel free to reach out. We’re here to assist you.
Thanks & Regards
WP Experts Support Team
I have updated both plugins, removed older addons, but problem still exists. Now my site is down (white screen (both frontend and dashboard), no access to wp-admin) immediately after activating toolkit plugin. I have everything else updated (including wordpress).
Kind regards,
Kazimierz
I got the same error when trying to activate a plugin within Toolkit. I still had other separate plugins activated, and there was no documentation on which order to do things. I’m using BP Group Leaderboards, Credly and BuddyPress Compliments plugins. I assumed that activating a sub-plugin of Toolkit it would also deactivate the corresponding separate plugin. Then I deleted the Toolkit plugin, deactivated the separate plugins, re-installed Toolkit and activated it again. The white page error appeared again. Looks like I can’t migrate to the new plugin before this is fixed. I would suggest adding a guide on how to migrate from previous plugins to the new one, or better yet, keep the plugins separated, like they were.
Hi @kazimierz87,
We need some additional details from you. Please click here to open a support ticket, and our technical team will assist you in resolving the issue as soon as possible.
Let us know if you need any further assistance.
Hi @c2162,
Thanks for contacting us.
It would have been better if you had reported your issue in a separate thread, but no worries, we will guide you here.
Your issue appears to be similar to others we’ve encountered, but we need more details from you. We recommend opening a support ticket by clicking here, and our team will assist you promptly.
If you have any questions, feel free to reach out. We’re here to assist you.
Thanks & Regards
WP Experts Support Team
Hello @c2162
Did you manage to fix the problem with the Toolkit in your website? Unfortunately I’m not able to receive any substantial help from the plugin developers, and I can’t find solution on my own. Maybe you managed to fix it and you have some advices regarding it? I use MemberPress and with this plugin deactivated the Toolkit (still doesn’t work though at least doesn’t crash my site when I’m activating it.
Kind regards, Kazimierz
@kazimierz87 I wasn’t able to fix the problem. I tried the latest version (1.1.4.) by first deactivating the plugins that were moved inside the Toolkit plugin, and got a white screen after activating Toolkit.
Hi @kazimierz87 @c2162,
We’re happy to share that the issue has been successfully resolved. Updates for both the myCred Core and Toolkit plugins are now available. Kindly update to the latest versions at your earliest convenience.
If there’s anything else we can help you with, don’t hesitate to reach out.
Thank you
Hi @hamzawpexperts
Thank you for help. The latest updates fixed the problem.
Kind regards
Kazimierz
Hi @kazimierz87,
Thanks for the feedback. We would greatly appreciate your kind and honest review. Your feedback is important to us and can help other users make informed decisions about our products and services. Thank you for taking the time to share your thoughts.
Thank you
