Error while filtering by video medias

  • Resolved florianrw

    (@florianrw)


    3 years, 8 months ago

    Error: Invalid media element type.

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    • This topic was modified 3 years, 8 months ago by Yui. Reason: formatting
Viewing 4 replies - 1 through 4 (of 4 total)
  • Luckyna San

    (@luckynasan)

    3 years, 8 months ago

    @florianrw Hello there. Sorry to hear you are running into this issue. Could you help us by sharing the steps you took before this error appeared?

    For example, did you insert media (video/image) by uploading from a media panel or link? Did you apply a border or captions?

    If possible, could you share a screenshot or screen recording of the issue? You can use services like JumpShare or Recordit to share.

    Thread Starter florianrw

    (@florianrw)

    3 years, 8 months ago

    Hi @luckynasan ,

    Thank you for your reply.

    Here a link to a GIF that show my problem : https://imgur.com/a/2c0iKoK

    I’ve just install the plugin on an existing website. I wanted to try it when this error appends so I did have time to apply border or caption.

    thank you in advance for your help.

    Luckyna San

    (@luckynasan)

    3 years, 7 months ago

    @florianrw Thank you for sharing this GIF. I am going to open a GitHub ticket to have this further investigated by the team. Could I please have you share your Site Health information so that I can include as much information as possible in the ticket? You can share privately if you prefer.

    To confirm, does this issue still occur after clearing all server/CDN, & plugin cache in a Chrome incognito window?

    Luckyna San

    (@luckynasan)

    3 years, 7 months ago

    @florianrw We are going to mark your topic as resolved as we haven’t received a response. Please feel free to open a new support topic if you continue to experience any issues. Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Error while filtering by video medias’ is closed to new replies.