Error while sharing post on Instagram account

  • Resolved sanjitsharkbyte

    (@sanjitsharkbyte)


    2 years ago

    I am facing an issue with Jetpack where it is not sharing my posts on Instagram, although it works for Facebook.

    Here are the details of the issue:

    1. I have connected both my Facebook and Instagram accounts with Jetpack.
    2. Every time I publish a post in WordPress, Jetpack posts it on Facebook but not on Instagram.
    3. I attempted to share the post manually from WordPress to Instagram, but I received the error message “No media to share” even though I had a featured image on the post that was 800 x 800 px. Here is the screenshot: https://slack-files.com/T2KCWRGA2-F074XR4B8HH-2f688f458d

    Could you please look into this issue? If you need any additional information, please let me know.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Alin (a11n)

    (@alinclamba)

    2 years ago

    Hi @sanjitsharkbyte,

    Thank you for writing! I checked the post you shared as an example and found this: 

    Response code 403: This response code could be due to a robots.txt block. Please allowlist facebookexternalhit on your sites robots.txt config to utilize Facebook scraping

    You ca see that here: https://developers.facebook.com/tools/debug/?q=https%3A%2F%2Fpurrca.wpenginepowered.com%2Fblog%2Fjetpack-test%2F

    Please make sure to update your robots.txt file accordingly. Additionally, the same issue could be affecting Instagram, so you may want to ensure that Instagram’s scraping bot is also allowed.

    If you continue to experience issues after making these changes, please let me know, and we can investigate further.

    Looking forward to your update.

    Thread Starter sanjitsharkbyte

    (@sanjitsharkbyte)

    2 years ago

    Hello @alinclamba

    I have fixed the robots.txt file and tried to reshare another test post. After publishing the post, Jetpack successfully shared it on Facebook, but it did not work for Instagram.

    For your reference, here are the relevant links:

    Could you please investigate why the post is not being shared on Instagram? Your assistance in resolving this issue would be greatly appreciated.

    Plugin Support Alin (a11n)

    (@alinclamba)

    2 years ago

    Hi @sanjitsharkbyte,

    I checked this with our developers. It appears there as a potential syncronisation issue.Can you please try again and let us know if the issue persists. To reshare, click on the Instagram icon and click on share post for a post that has already been published.

    Please give this a try and let us know how it goes.

    Thank you!

    Thread Starter sanjitsharkbyte

    (@sanjitsharkbyte)

    2 years ago

    Hello @alinclamba

    I tried to reshare a post on Instagram, but I received an “Unable to share the Post” error message. Upon inspecting the network, I found that the Jetpack endpoint returns a “No media to share” error, even though the post has a featured image set.

    Plugin Support lastsplash (a11n)

    (@lastsplash)

    2 years ago

    Hi @sanjitsharkbyte –

    I tested this using the image that you had and it worked in my tests:

    Screenshot on 2024 06 01 at 04 38 08

    Could you try publishing a completely new post, setting the featured image, and selecting to share to Instagram? Please then share the URL of the new post with us so that we can look at our logs.

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    2 years ago

    Hello @sanjitsharkbyte,

    Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

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