• Resolved daviesh

    (@daviesh)


    Hi,

    After an order is confirmed, the customer receives an order confirmation email with all the relevant details. However, when the customer attempts to upload files and clicks the ‘Continue’ button from the email, they encounter an ‘expired link’ error. Please review the attached images for reference and investigate the issue.

    https://snipboard.io/82ud6I.jpg
    https://snipboard.io/6lmX7o.jpg
    https://snipboard.io/dMehEp.jpg

    It says click on save button when you are done but we didnt get any save button.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author e4jvikwp

    (@e4jvikwp)

    Hi,

    Thanks for your message. The error message “The link you followed has expired.” is raised whenever the CSRF-proof security token validation fails (the wp_nonce validation failed).

    For security reasons, the system will not upload files unless they are coming from a secured page. In your case, the security token must be missing in the page called “Docs Upload”.

    If you’re using the Free plugin version, then you should make sure to be using the latest version (1.4.3 as of today). As you can see from the official plugin repository at the links below the line 160 is responsible for displaying the “form token” (wp_nonce token) for validation upon form submission with files uploaded:

    https://plugins.trac.ww.wp.xz.cn/browser/vikrentcar/tags/1.4.3/site/views/docsupload/tmpl/default.php#L160
    https://plugins.svn.ww.wp.xz.cn/vikrentcar/tags/1.4.3/site/views/docsupload/tmpl/default.php

    If your plugin is up-to-date with no overrides (customization), and if your “Docs Upload” page source code is identical to the code listed above, then the form submission should no longer raise that error message unless your installation suffers PHP Session related issues.

    We suggest getting in touch with our technical team through our official website should you keep having issues.

    The VikWP Team

    Thread Starter daviesh

    (@daviesh)

    Hi,

    I’m using pro version but I think it has expired recently. And I think we have done some customisation. Also how to extend the license or renew it. Thanks.

    Plugin Author e4jvikwp

    (@e4jvikwp)

    Hi,

    Okay, for the Pro version you should definitely reach out to our team through our official website by simply using the contact form, and we will provide the necessary instructions. We don’t want to go off-topic on this forum if you’re using the Pro plugin version.

    In any case, getting rid of any customization (override) for the page “Docs Upload” should solve the issue. If not, adding the pointed line of code from the above posted links will update your page that will no longer fail the security validation of the data submitted.

    Thank you,
    The VikWP Team

    Thread Starter daviesh

    (@daviesh)

    Ok I have submitted the contact form. Thanks

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Error while uploading the files’ is closed to new replies.