Error while visiting dashboard

  • mhmdmunaj

    (@mhmdmunaj)


    1 year, 2 months ago

    When I visit the site, it is visible but when I try to login to the dashboard, I am getting this error,

    “There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.”

    “Learn more about troubleshooting WordPress.“

    But I have got no email about this.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Yogesh Yadav

    (@20yogesh)

    1 year, 2 months ago

    I think this site might have been hacked. Please check your email inbox and enable debug mode (WP_DEBUG) by setting it to true. Then, try logging in and share a screenshot of any errors you see so I can guide you.

    thanks

    • This reply was modified 1 year, 2 months ago by Yogesh Yadav.
    Thread Starter mhmdmunaj

    (@mhmdmunaj)

    1 year, 2 months ago

    I haven’t got any email

    Yogesh Yadav

    (@20yogesh)

    1 year, 2 months ago

    Ok, enable debug mode and try to login again, and share error message screenshot

    Thread Starter mhmdmunaj

    (@mhmdmunaj)

    1 year, 2 months ago

    I have no ability to do that, the hosting access is with the client, they don’t provide it.

    Moderator threadi

    (@threadi)

    1 year, 2 months ago

    You need access to the hosting to get back access to the backend as well as to investigate the cause of the error in the error log. If you do not have this, request it in order to be able to help in any way.

Viewing 5 replies - 1 through 5 (of 5 total)

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