Error with Endpoint

  • Resolved Madd1974

    (@madd1974)


    3 years, 4 months ago

    Hello,
    I have the error messages “Due to your server or website configuration it is not possible to track statistics.” and “Error checking tracking status”

    But the file burst-statistics-endpoint.php is in the root and I checked the permissions.

    I dont know, why the error is still there.

    Any ideas, what the problem can be?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Hessel de Jong

    (@hesseldejong)

    3 years, 4 months ago

    Hi @madd1974,

    Can you share the URL of your website so I can take a look?

    Kind regards,
    Hessel

    Plugin Author Hessel de Jong

    (@hesseldejong)

    3 years, 3 months ago

    Hi @madd1974,

    Maybe you haven’t come around to replying to my last message, if so that’s okay. But in case you forgot to reply, can you share the URL?
    If you don’t want to share it on the forums, please send us an email to support[at]burst-statistics.com

    Kind regards,
    Hessel

    Thread Starter Madd1974

    (@madd1974)

    3 years, 3 months ago

    Hello Hessel,

    The website has not yet been openly published and is protected by a password at the moment. Maybe that’s the reason, but other stats plugins still work.

    I will observe and test this when the website is online.

    Peer

    Plugin Author Hessel de Jong

    (@hesseldejong)

    3 years, 3 months ago

    Hi @madd1974,

    We’ve seen that behavior before. I’m pretty sure the tracking will work fine when the site is published.

    Let me know if that’s not the case and we’ll try to resolve the issue.

    I’ll close this thread for now, feel free to re-open.

    Kind regards,
    Hessel

Viewing 4 replies - 1 through 4 (of 4 total)

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