Hello @produccionesms10
thanks for your bug report.
I try to help you.
Well so you said you create the form and I see it at your linked page. I also see that the fields are the Vtiger form fields. When you post the form, no data will be submitted to Vtiger.
There could be several problems, I think.
1. The form is disabled in Vtiger
2. There are some required fields missing.
Normally, Vtiger gives an error if something is wrong or could not send. To get this error, more debugging is needed. If it is possible, can you give me access to your WordPress installation?
It also can be access to a test system where the error happened. I need to debug it directly in the plugin code at the system, otherwise it’s hard if I can not reproduce the error.
You also can try to get the error.
Just post this line in the plugin code at line 166 and 167 in
vtiger-webform-to-gravity-forms-converter/lib/Actions/PostToVtiger.php
var_dumb($response);
die();
don’t delete the curly bracket it must still be after the die();
after you send the form, there response and the error should be displayed.
Hope I could help you with that.
Best regards
Torsten
Hello, thank you very much for your response.
The problem is that the data is sent and received, but I only see zeros in all the fields when the information reaches the prospects module in VTiger.
Here are the temporary login details:
[removed by moderator]
Thank you very much for your help. Have a nice day.
@produccionesms10 Please don’t offer to send or post logon credentials on these forums: https://ww.wp.xz.cn/support/guidelines#the-bad-stuff
It is not OK to offer, enter, or send site credentials on these forums. Thanks for your cooperation.
@shogathu While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.
If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.
Thankfully are other ways to get information you need:
Ask the user to install the Health Check plugin and get the data that way.
Ask for a link to the http://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
Ask the user to create and post a link to their phpinfo(); output.
Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site visitors).
Ask the user for the step-by-step directions on how they can reproduce the problem.
You get the idea.
We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.
When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.
Thank you very much for the clarification.
It won’t happen again.
I’m using version 1.1.2 of the Vtiger Webform to Gravity Forms Converter plugin.
The error is that when filling out the form fields in WordPress, only records with a value of 0 are sent to VTiger prospects.
Yes, I’m paying attention. Thanks for your help.
@sterndata thanks for the clarification
@produccionesms10
I look at your screenshots you send. The problem is not the plugin. It is the webform in Vtiger which is configured that every data will be overwritten by 0. So the Settings in Vtiger are wrong and not the plugin
Hello.
I’ve tried changing those values many times, but they automatically reset to 0. I tried creating a new form, and the same thing happens. I really don’t know why Vtiger does this, since I can’t use any form with WordPress. Any ideas on how to fix this problem?
Thanks for everything…
@produccionesms10
have you tried to create a new webform and put the code on your site? So not convert it, just paste the code in an HTML block? Test if this behavior exists with the default form? Our Plugin did not change any Vtiger settings, it just sends form entries.
If Vtiger is the problem, then we can’t help.
It’s the same. I inserted the direct code that Vtiger gives me as HTML in WordPress, and it converts all the data to 0. The form works, and I can enter the data and submit it, but when the information arrives, everything converts to 0.
https://ibb.co/PZ0MTmhr
https://ibb.co/20y8VnmV
https://ibb.co/NdV5Y3xh
https://ibb.co/8H8fVLZ
