ERROR with W3 Total Cache

  • Resolved uniquestories

    (@uniquestories)


    2 years, 2 months ago

    suddenly website not working after system reboot it work for some time then it show this error

    This page isn’t working http://www.jobdastak.com redirected you too many times.
    Try deleting your cookies.
    ERR_TOO_MANY_REDIRECTS

    i try to disable all plugins still same while i rename folder /var/www/html/wp-content/plugins/w3-total-cache/
    then

    error will be

    Fatal error: Uncaught Error: Call to undefined function wp_kses() in /var/www/html/wp-content/db.php:28 Stack trace: #0 /var/www/html/wp-includes/load.php(671): require_once() #1 /var/www/html/wp-settings.php(124): require_wp_db() #2 /var/www/html/wp-config.php(113): require_once(‘…’) #3 /var/www/html/wp-load.php(50): require_once(‘…’) #4 /var/www/html/wp-admin/admin.php(34): require_once(‘…’) #5 /var/www/html/wp-admin/index.php(10): require_once(‘…’) #6 {main} thrown in /var/www/html/wp-content/db.php on line 28

    There has been a critical error on this website.


    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    2 years, 2 months ago

    Hello @uniquestories

    Thank you for reaching out and I am happy to help!
    can you please manually delete the db.php from wp-content and also delete the /cache/ folder?
    Please let me know if this helps!

    Thanks!

    Thread Starter uniquestories

    (@uniquestories)

    2 years, 2 months ago

    not working now even error page not show just saying too many redirects

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    2 years, 2 months ago

    Hello @uniquestories

    Please follow the instructions below

    1. Check .htaccess File (make backup)
      W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
      Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
    2. Delete wp-content files and folders
    • cache folder
    • w3tc-config folder
    • object-cache.php (if exists)
    • advanced-cache.php (if exists)
    • db.php (if exists)
    • upgrade folder
    • delete w3-total-cache folder in wp-content/plugins/ (if exists)

    Go to your wp dashboard and re-install W3 Total Cache

Viewing 3 replies - 1 through 3 (of 3 total)

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