Error WP-Optimize and RafflePress

Resolved wupples
(@wupples)

1 year, 1 month ago

Why does Wp-Optimize show RafflePress as inactive and give you the option to remove its tables when RafflePress is installed and activated?

Here is the response from RafflePress:

Hello,

Thank you for the update!

We were able to replicate the issue in our test site. I recommend reaching out to the WP-Optimize support team to clarify why the plugin is being marked as inactive despite being active.

We do not have the ability to control the behavior of such a plugin.

Please do not hesitate to contact me should you require further assistance.

Best regards,

—
Francis Aniban
Technical Support

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Support vupdraft
(@vupdraft)

1 year, 1 month ago

I will pass this onto our development team as it should not be showing the plugin as inactive if it is active.

Plugin Support vupdraft
(@vupdraft)

1 year ago

Hi,

Is this the free version of the plugin or do you have the Premium version?

I am using the free version but the tables are not showing as unused

Thread Starter wupples
(@wupples)

1 year ago

Hi,

This is the free version.

see video https://www.awesomescreenshot.com/video/39424142?key=f9d530897395f9825819c7712a7cb4e7

Plugin Support vupdraft
(@vupdraft)

1 year ago

Hi,

I double checked this and this is how it looks for me: https://snipboard.io/ZaQjN5.jpg

Can you confirm that that the plugin is activated on your site?

Thread Starter wupples
(@wupples)

1 year ago

Hi,

Yes, the plugin is activated.

see video https://www.awesomescreenshot.com/video/39576115?key=b0eb1c9b523f715cc14fe58442eb5b37

Plugin Support vupdraft
(@vupdraft)

1 year ago

I notice in your video that you do in fact have the Premium version of rafflepress?

I only have the free version which might explain why I am not getting the issue. I will contact the plugin makers and ask for a premium version of the plugin that we can test with.

Thread Starter wupples
(@wupples)

1 year ago

Hi,

Yes, paid rafflepress and free wp-optimize.

Plugin Support vupdraft
(@vupdraft)

1 year ago

Ok, cool, I will reach out to rafflepress to see if they will allow us a copy of the premium plugin to test with.

Viewing 8 replies - 1 through 8 (of 8 total)

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