ERROR: Your answer was incorrect – please try again.

  • Resolved rptr

    (@rptr)


    1 year, 2 months ago

    Hello,

    plugin settings: WP Security / Brute Force / CAPTCHA Settings / WooCommerce forms
    I have these 3 things enabled: login / lost password / registration

    The recaptcha key is correct, but I can’t log in or register on the website. The website shows an error message when logging in or registering “ERROR: Your answer was incorrect – please try again.”

    I’m using the latest version of the plugin. After disabling captcha settings, registration and login work fine. I am using “Google reCAPTCHA v2”.

    I’ve looked online for a possible solution, but I haven’t come across anything, even though several users have the same problem.

    Do you have any ideas on how to solve this?

    Peter

    • This topic was modified 1 year, 2 months ago by rptr.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support hjogiupdraftplus

    (@hjogiupdraftplus)

    1 year, 2 months ago

    Hi @rptr,

    Generally, If you see the Google reCaptcha v2 Checkbox on the login form or registration page and submit the WooCommerce login form using the below filter it checks for whether the captcha answer matches or not.

    woocommerce_process_login_errors

    Do you have an issue on normal WordPress login page?

    If you have any cache plugins installed, if possible disable the cache and check if it solves the issue.

    Regards

    Thread Starter rptr

    (@rptr)

    1 year, 2 months ago

    Hi,

    I found out what the problem is. The problem is that the reCAPTCHA button “I’m not a robot” does not appear at all in the login/registration popup, so the user cannot check it. You can test it on the website https://foxym.ro. Pop up window you can activate by click on “user icon” in the top right corner.

    Any idea how to solve it?

    Peter

    • This reply was modified 1 year, 2 months ago by rptr.
    Plugin Support hjogiupdraftplus

    (@hjogiupdraftplus)

    1 year, 2 months ago

    Hi @rptr,

    What we use is woocommerce_login_form and woocommerce_register_form action to hook the captcha field in login and register form.

    If it is theme functionality to open the popup for login do not implemented those action hook the captcha field will not be visible.

    So either you redirect on the account click to WooCommerce – My Account page redirect instead of popup or make sure the popup functionality has this action and hook which are of the WooCommerce implemented by contacting their Support.

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)

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