We’re sorry that you’re having trouble – I think that we can help. There appears to be a conflict between the plugins and/or themes that you have installed, as we’ve not received reports of this issue from other users/customers. Additionally, we attempted to reproduce this issue using our testing environment and things are working as expected. Please try the following debug steps:
1. Check your site’s PHP version and make sure that it is 5.6 or above
2. Disable all plugins with the exception of WooCommerce and offers for WooCommerce, and determine whether or not the issue is still occurring
3. Re-enable additional plugins one by one, testing after each add-on is enabled, in order to find the culprit
If, after disabling all additional plugins, you are still seeing the same issue, then switch to basic twenty theme with both WooCommerce and offers for WooCommerce enabled and then check once again.
Please follow these steps and let us know your results.
Thank you!
Thread Starter
teryx
(@teryx)
Hello
Thank you for your answer, i disabled all plugins and i still have the issue.
And like Mediih, I have the problem since i’ve updated Shopkeeper Theme to last version 2.6.5
PHP 7.1.13 , WP 4.9.8
-
This reply was modified 7 years, 8 months ago by
teryx.
-
This reply was modified 7 years, 8 months ago by teryx.
Thread Starter
teryx
(@teryx)
Sorry no time enough to wait for a fix, i’ve just comment echo lines in \offers-for-woocommerce\public\views\public.php
I could provide you website URL by private message
Sure, Please submit a ticket here, share the file you have updated and we will have our developers to take a look and see what’s going wrong in there.
Thanks!
