Errors on Submission

  • Resolved hive180

    (@hive180)


    8 years, 6 months ago

    I have submitted a ticked through your site without any response. I need to resolve these errors as it is causing major issues with people registering…the ONE thing this plugin should be able to do. I’ve tried upgrading to the newest version and does NOTHING. I need a response to this immediately. Thanks for selling me a plugin that does NOT function, buyer beware.

    I am receiving errors on form submission. The form will submit to the backend just fine, but it shows this error to the front end user:

    Warning: imagecreatefrompng() [function.imagecreatefrompng]: Cannot read image data in /home/whiteout/public_html/wp-content/plugins/registrationmagic-premium-v3.7.9.9/external/tcpdf_min/tcpdf.php on line 7033

    And…if the user needs to submit an additional form it’ll give them this error, repeating the last line down the entire page. I need a solution to this as we are in the middle of registration for this client.

    Warning: imagecreatefrompng() [function.imagecreatefrompng]: Cannot read image data in /home/whiteout/public_html/wp-content/plugins/registrationmagic-premium-v3.7.9.9/external/tcpdf_min/tcpdf.php on line 7284
    Warning: imagecolorat() expects parameter 1 to be resource, boolean given in /home/whiteout/public_html/wp-content/plugins/registrationmagic-premium-v3.7.9.9/external/tcpdf_min/tcpdf.php on line 7293
    Warning: imagecolorsforindex() expects parameter 1 to be resource, boolean given in /home/whiteout/public_html/wp-content/plugins/registrationmagic-premium-v3.7.9.9/external/tcpdf_min/tcpdf.php on line 7334
    Warning: imagecolorat() expects parameter 1 to be resource, boolean given in /home/whiteout/public_html/wp-content/plugins/registrationmagic-premium-v3.7.9.9/external/tcpdf_min/tcpdf.php on line 7293

    The registration form on this page is just for gathering the required information and does not create any users.

    Now I’m getting this when I try to test the form even though there are NO limits set on this form.

    “Submission limit reached for this form, please try back after 24 hours.”

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter hive180

    (@hive180)

    8 years, 6 months ago

    At this rate, the event will be over before I even get a response. Great job guys!

    Plugin Contributor registrationmagic

    (@registrationmagic)

    8 years, 6 months ago

    Hello hive180 (@hive180),

    I apologize for the issues you experienced with form submissions. I understand you were looking for a quick solution since you have an ongoing event, and it must be frustrating. While we try to get back to our users asap, please allow us 12 to 24 hours for analysis and response since our development team directly investigates the issue and also provide code-level fixes if required. This is especially true for a type of errors which have never been reported before – like the ones reported above.

    I see you have spent time and efforts creating a great looking registration form, therefore I am hopeful you would still allow us an opportunity to help you with the issue. I do wish to add that we tried submitting the form ourselves and could not see the errors, so it is likely you have found the solution already. If not, I’ll have my team on standby and start working on the fix once I hear back from you since we may need some sort of access to quickly resolve the issue (the reason we prefer helpdesk in such circumstances).

    Once again, we’re sad that you have to go through this while event was underway and we wish to do whatever we can to make sure you have smoother experience going ahead. Kindly, do not let this discourage you from using RegistrationMagic which has a lot to offer for the type of registrations you are doing.

    Regards.

    Thread Starter hive180

    (@hive180)

    8 years, 6 months ago

    Don’t worry about it, I had to hire a php coder to fix your plugin.

    Thread Starter hive180

    (@hive180)

    8 years, 6 months ago

    It started giving errors again, what is going on guys?! How is that your code is so unstable that it worked fine and then without any backend changes to the site it starts giving errors again. See ticket #VFI-810-93662 on cmshelplive for a screen grab. I need a stable solution immediately.

    Plugin Contributor registrationmagic

    (@registrationmagic)

    8 years, 6 months ago

    Hello,

    Since we are not aware what type of fix your PHP person applied, it’s difficult to comment on why the problem returned.

    Please consider that WordPress is a dynamic environment. Plugins and code interact with each other and many times the problem lies outside the plugin itself. For example, a missing file or another piece of code interfering with how the plugin runs. It’s much better to apply a fix through WordPress API than a PHP quick fix. Imagine the fix being inserted into a file, and the file being overwritten on an autoupdate or modified by a cron. Just one of many possible scenarios we have to take into account while applying a fix. If the problem requires modifying plugin files, we rather release it through a quick plugin update instead making site specific changes. It is far more stable and permanent solution.

    We have requested some additional information on the ticket. Please look into it. Once we have that, we will properly investigate the problem and fix it for you.

    Kind regards.

    Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    8 years, 3 months ago

    Answered on Support Portal.

Viewing 6 replies - 1 through 6 (of 6 total)

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