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  • Plugin Support MixHa

    (@mixha)

    Hello @mortenuser ,

    Please follow these steps on the site where you experienced this error:

    1. Go to “Other options” section
    2. Disable PHP CLI checking: https://prnt.sc/1sljr31
    3. Change backup method (optional): https://prnt.sc/1s1ofpa
    4. Save “Other options” section
    5. Force stop both processes: https://prnt.sc/1trv1tm

    Once you do that, try to run your backup process again.

    If the process still fails, please open the log and check if it is due to lack of free space. If that is the case, please try the following:

    1. Make one backup:
      – Without database
      – With Plugins+Themes+Other files in wp-content directory only
    2. If it succeeds download that backup to your PC and remove it from server, then make second backup:
      – Exclude database as well
      – With Uploads directory only
    3. Same thing there, download it and remove from server and make last third backup:
      – With database only
      – Without any files included

    If these three will success, you can restore them one by one and the same order, database at the end.
    With that approach the restoration or migration will be still valid, but I hope now to fit into your available disk space.

    I hope that your Uploads directory takes less than 50% of entire size, then it should be completely fine, if my assumption is right.

    Let me know if that worked 🙂
    Thank you!

    Plugin Support MixHa

    (@mixha)

    Hey @mortenuser ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)

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