ErrorSendAsDenied

  • Resolved figgedy

    (@figgedy)


    3 years, 3 months ago

    I have a contact form setup on my site where customers can write their name, email and a message. When trying to send via WPforms I get this: “ErrorSendAsDenied: The user account which was unused to submit this request does not have the right to send mail on behalf of the specified sending account., Cannot submit message.”

    How can I solve this? I need customers to be able to send me a message via the contact form.

    I have office 365 setup via WP SMTP Pro plugin but my own email is setup as the main email (not the customer service email that I want to use) so the force email button cannot be applied here because then all email comes from myself and that’s not good.

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  • Plugin Support Dake

    (@dakeg)

    3 years, 3 months ago

    Hi @figgedy

    Thanks for reaching out, and I apologize for the trouble with this!

    As you mentioned, you are using a different From Email in the From Email field, instead of the one you authorized the connection with.

    As of WP Mail SMTP Pro v3.4, you have the ability to send Office 365 emails using your other email accounts, shared mailboxes, etc.

    To send emails on behalf of other email addresses, you need to add the necessary permissions by following our guide here:

    https://wpmailsmtp.com/docs/how-to-set-up-the-outlook-mailer-in-wp-mail-smtp/#sending-aliases

    I hope this helps 🙂

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