Event time being reported wrong on emails

  • Resolved mandy@nepeta

    (@mandynepeta)


    3 months, 1 week ago

    I have recently updated the plugin for 5.1.4 to 5.2.2. We have since had reports that the time of events on the confirmation emails is being shown as an hour ahead of the time set up on the website (e.g. 10am rather than 9am). This was not the case before the updates.

    The site timezone is set to London and the events are in May (when we will be an hour ahead in BST). I have checked on a test site and the time is shifting when set to London, but not when set to UTC+0.

    We are using the Woo emails not the plugin ones.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Md. Abdullah Al Mahim

    (@aamahin)

    3 months, 1 week ago

    Hello @mandynepeta

    Thanks for your message. Can you please share your website URL and some screenshots? I checked it on my end, it’s working fine here. For quick support, please open a support ticket in the PRO support forum on our website regarding the issue. The dedicated team will help you solve the issue quickly.

    Thanks for your understanding.

    Best Regards

    Plugin Contributor Md. Abdullah Al Mahim

    (@aamahin)

    3 months ago

    Hello @mandynepeta

    Please update the plugin to the latest version. This issue has been fixed in the latest version (5.2.3)

    Best Regards

    Thread Starter mandy@nepeta

    (@mandynepeta)

    3 months ago

    Hello @aamahin

    I have checked it out on my test system and the time is now reporting correctly in the email, thank you. I have noticed that the date has lost it’s formatting – it used to be rendering as “May 22, 2026” which is the format set for the site. It is now showing as “2026-05-22”. This is not as big an issue as people will still turn up at the tight time!

    Thank you for finding and sorting out the original issue.

Viewing 3 replies - 1 through 3 (of 3 total)

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