Events Not Tracking Properly

Resolved luremarketing
(@luremarketing)

7 years, 11 months ago

Hello,

I’m trying to add event tracking to this website. I’ve used this plugin several times in the past and it has always seemed to work, although this time the events don’t seem to fire. I’m attempting to track the Contact Form 7 forms on the website, as well as the click to call and click to e-mail links in the header and footer of the site.

I’ve added the class that I want to track to the links that make up the click to call and click to e-mail links. I also wrapped the submit button on the contact forms in a <p> with the correct class, which has worked for me in the past. Any other suggestions?

Thanks,

Zack

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Author yuvalo
(@yuvalo)

7 years, 11 months ago

I ran a little test and did see an event going out when clicking the submit button. There should be no need to wrap the button with a <p> element. You can use the wpcf7-submit class instead.

An event also went out when I clicked the email link, so to be sure that we don’t have a different issue on our hands can you please take a second look at the Google Analytics dashboard?

By the way, here is a little post about how to set up tracking for email and telephone number links – https://wpflow.com/knowledgebase/can-track-mailto-tel-links-google-analytics/

Yuval

Thread Starter luremarketing
(@luremarketing)

7 years, 11 months ago

Hey Yuval,

I just checked and there haven’t been any events logged in Google Analytics in the last 2 weeks for that account. I’ll make the suggested changes and see if that helps, although sounds like there might be a different issue here.

How are you tracking to see if events are triggered? Is there a reason that they would get triggered but not sent to GA?

Thanks,

Zack

Thread Starter luremarketing
(@luremarketing)

7 years, 11 months ago

Hey Yuval,

Tried switching the contact form to the wpcf7-submit class and changed the phone and email links to an id name rather than a class name and neither has worked. Any other suggestions?

Thanks,

Zack

Thread Starter luremarketing
(@luremarketing)

7 years, 11 months ago

Hey Yuval, any other ideas that I could try?

Plugin Author yuvalo
(@yuvalo)

7 years, 11 months ago

@luremarketing,

Make sure that the Universal tracking box is checked.
Let me know once it is on and I will test again.

Yuval

Thread Starter luremarketing
(@luremarketing)

7 years, 11 months ago

Hey Yuval,

Just went to check that and noticed that there is a checkbox for Global Site Tags, which I checked and it now seems to work! Has that always been an option or is that new?

Thanks,

Zack

Plugin Author yuvalo
(@yuvalo)

7 years, 11 months ago

It’s not that new but will change in the near future to make things less confusing.

Yuval

Viewing 7 replies - 1 through 7 (of 7 total)

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