Everything Going to Spam

  • Resolved scolombo

    (@scolombo)


    7 years ago

    Your plugin is helping block real spam, but all our submissions (normal ones) are also going into spam. I just turned off the honeypot setting on gravity forms thinking maybe there was a conflict. Any other ideas for us?

    Sharon

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Lucas Karpiuk

    (@karpstrucking)

    7 years ago

    Hey @scolombo,

    This plugin relies on front-end JS and it looks like this page is showing some JS errors. Once these are cleared up the plugin should work more reliably.

    Hope that helps!

    Thread Starter scolombo

    (@scolombo)

    7 years ago

    Ok, I will take a look. Thanks Lucas, I’ll let you know what I find. -Sharon

    Thread Starter scolombo

    (@scolombo)

    7 years ago

    Ok, my client’s host keeps forcing them over the https, when the site needs to stay http (long story) but my browser seems to want to show https because they keep switching it. In any case, I think the errors are gone when you go here:

    http://canopy.org/get-involved/volunteer-signup/

    Any other thoughts?

    Thread Starter scolombo

    (@scolombo)

    7 years ago

    Any other thoughts on this Lucas?

    Lucas Karpiuk

    (@karpstrucking)

    7 years ago

    Hey @scolombo,

    If you like, we can take a closer look and troubleshoot – you can open a support ticket here: https://www.gowp.com/one-off-tasks/submit-task/ (ignore the stuff about one-time cost and just mention it’s for my attention when you submit).

    Thanks.

    Thread Starter scolombo

    (@scolombo)

    7 years ago

    Oh thank you! I will do that. I apologize that I missed this reply last week as I was buried under another project. Watch for my ticket.

    Best,
    Sharon

    Thread Starter scolombo

    (@scolombo)

    7 years ago

    I need to get approval for admin access to the site from my clients. I’ll submit a ticket once I have that. Thx.

    Lucas Karpiuk

    (@karpstrucking)

    7 years ago

    @scolombo I replied to your ticket, but wanted to include the resolution here in case it’s helpful for anyone else: wp_footer() function not included in theme footer.php

Viewing 8 replies - 1 through 8 (of 8 total)

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