G’day Christine,
Just noticed this came in via an alert filter — you probably should have opened this topic on the plugin support forum, not the general forum. But luckily I found it anyway 🙂
So:
* WooCommerce 2.5.5
* eWAY Payment Gateway 3.6.0
Can you enable logging please? You can do that from your WooCommerce settings:
WooCommerce > Settings > Checkout > eWAY > Logging
Set it to “All messages”, and try running a transaction again. Please then download the log (the settings page tells you where to find it by FTP) and email it to me: support (at) webaware.com.au
I can’t reproduce the error myself, and I’d normally think that your eWAY customer ID is not correct or the account isn’t configured correctly, but you say that you’re getting the same error with the customer ID “87654321” so it’s possible that eWAY is rejecting requests from your IP address. Have you asked eWAY why you might be getting this error?
cheers,
Ross
Thanks Ross. I have sent it to you
G’day Christine,
Received, thanks.
If you got that with your real customer ID, then please check with eWAY that you have a sandbox account. It could be that you are not authorised on the sandbox gateway.
If you got that with the test customer ID, 87654321, then you should contact eWAY and verify that there is nothing at their end causing that error — perhaps something looking at the IP address of your website.
cheers,
Ross
Yep, you got it in one! I don’t have sandbox support. I got rid of the sandbox option and all good! 🙂
Thanks Ross!
Excellent. I recommend that you get a sandbox account so that you can play around in a staging site when you need to. Better than processing refunds!
cheers,
Ross
