eWay missing cardholdername, won’t process

  • Resolved mgk

    (@mgk)


    3 years, 2 months ago

    The plugin generates a form with only the cardnumber, expiry date and CSN; without a customer name these show as rejected in the admin:

    “Eway payment failed – EWAY_CARDHOLDERNAME Required Order status changed from Pending payment to Failed.”

    Is there a way to add the name into the form?

Viewing 1 replies (of 1 total)
  • xue28 (woo-hc)

    (@xue28)

    3 years, 2 months ago

    Hi @mgk

    Thanks for reaching out!

    To better picture what you are referring to here, can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively? Please redact any sensitive information prior to sharing it here.

    If you don’t already have a screenshot service installed, you can try https://snipboard.io or http://skitch.com/. You can share the direct link to the image as a response to this topic.

    Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Thanks!

Viewing 1 replies (of 1 total)

The topic ‘eWay missing cardholdername, won’t process’ is closed to new replies.