ExactMetrics blocking Jetpack connection?

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  • Plugin Support darnelldibbles

    (@darnelldibbles)

    6 years, 3 months ago

    Hi there,

    Yes, apparently there is a conflict between ExactMetrics and Jetpack. Are you receiving the error message:

    Whoops, something went wrong and we weren't able to connect to
ExactMetrics. Please enter your Google UA code manually

    However, this is outside of the scope of support we provide. Have you reached out to ExactMetrics about what is happening? However,

    I’m guessing it’s related to all the havoc Google Site Kit is creating as well.

    You are absolutely right. This is apparently a known issue with the latest version of Site Kit. Jetpack stats did work fine with Site Kit prior to this release. Google has opened an issue on Github for this which you can view here:

    https://github.com/google/site-kit-wp/issues/1141

    As they work on resolving that, you’ll be able to view updates there. You might also wish to add your own case to the issue, or on https://ww.wp.xz.cn/support/plugin/google-site-kit/.

    Let us know if you have any questions!

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