Exceeded 24hr limit

  • Resolved swanky1

    (@swankypaws)


    3 years, 8 months ago

    Hey there,

    I’ve gotten this issue with exceeding the limit. Is this because it’s the free version and not the pro version? I don’t know who to speak to as i spoke with godaddy which is where i subscribe to office 365 but they said to speak to smtp or woocommerce? Who is the right person to increase the limit, 25 seems very low.

    Below is a copy of the error.

    Heads up! The last email your site attempted to send was unsuccessful.

    Email Source: WooCommerce
    Mailer: Other SMTP
    The following From address failed: [email protected] : MAIL FROM command failed,User [email protected] has exceeded its 24-hour sending limit. Messages to 25 recipients out of 25 allowed have been sent. Relay quota will reset in 7.86 hours.
    ,550,SMTP server error: MAIL FROM command failed Detail: User [email protected] has exceeded its 24-hour sending limit. Messages to 25 recipients out of 25 allowed have been sent. Relay quota will reset in 7.86 hours.
    SMTP code: 550SMTP server error: MAIL FROM command failed Detail: User [email protected] has exceeded its 24-hour sending limit. Messages to 25 recipients out of 25 allowed have been sent. Relay quota will reset in 7.86 hours.
    SMTP code: 550
    For more details please try running an Email Test or reading the latest error event.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Darshana

    (@darshanaw)

    3 years, 8 months ago

    Hi @swankypaws,

    Thanks for reaching out! Please kindly know that our plugin only bridges a connection between your WordPress site and your email mailing service (email provider).

    The error indicates that your email provider’s email sending limit has been exceeded for that day (24-hour period).

    Please get in touch with your email support and ask them to increase your limits. Or else, you need to configure an alternative mailer.

    I hope this helps. Thanks!

Viewing 1 replies (of 1 total)

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