Excellent support for PRO users

I’ve had some issues mainly caused by misunderstanding of when I’ve crossed limits (I had copy and pasted a PNG into a title box in customizer’s edit mode which is not supported by the product). The support has analyzed the resulting problem with great patience together with me in a TV session and finally found this cause. For the price you pay you could not afford a software engineer for such a long support session. So it is well worth it.
The theme is also very flexible and up o now I could really individualize every single point I wanted to change.
I’m only missing a plain text section for inner sites for use of all the legal stuff we need in the EU (privacy, disclaimer, etc.). But I fear I just have not yet found out how to do this in the best way.
Which leads me to the only minor point: There is no detailed online documentation for the theme and customizer. So I had lots of work with trial and error to find my way. But when looking at the price I now that good and detailed documentation would make the product much more expensive and would need to be updated all the time.