EXCEPTION Invalid character set was provided

  • Resolved wukno1

    (@wukno1)


    2 years, 1 month ago

    Hi, I have a fatal error after migrating a site using Duplicator. Its a character set error, with the following message.

    This server’s database does not support the source site’s character set [utf8], so the installer is going to use default character [utf8mb3].

    DETAILS

    Settings used in the current installation
    DB_CHARSET = utf8mb3
    DB_COLLATE = utf8mb3_general_ci

    DB_CHARSET and DB_COLLATE are set in wp-config.php (see: Editing wp-config.php ).
    When the charset or collate of the source site is not supported in the database of the target site, the default is automatically set.

    How can I fix this error? Do I have to change serwer settings or is it something that can be dealt by the plugin?

    Thanks,

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    2 years, 1 month ago

    Hi @wukno1,

    We understand that you’re facing an issue that requires further investigation, and it may involve sharing log files containing sensitive information about your website. Unfortunately, such sharing is not allowed in ww.wp.xz.cn forums for security reasons.

    To ensure your privacy and get the necessary support, kindly contact us through the form on our Contact Us page, and we’ll be more than happy to assist you promptly:

    https://duplicator.com/contact/?form=1

    Looking forward to hearing back from you.

    Thanks!

    Plugin Support mohammedeisa

    (@mohammedeisa)

    2 years ago

    Hi @wukno1,

    I’m closing this support topic for inactivity. Please don’t hesitate to contact us in a Support Topic if you need any help with Duplicator.

    Thanks! 

Viewing 2 replies - 1 through 2 (of 2 total)

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