A better way for me, would to be able to exclude On Hold orders.. as it looks like customers still receive emails when the order is on hold?
Hello @stevethebartender,
Thank you for reaching out to us.
There is no option to exclude the specific country from the abandoned cart emails.
To exclude the on-hold order from tracking, you can add the following filter to function.php file of the child theme.
add_filter( 'woo_ca_exclude_on_hold_order_from_tracking', '__return_true' );
If you have any questions, please feel free to ask.
Thanks so much for the speedy response! All fixed 🙂
The code that I added to the functions.php file doesn’t seem to be working…
Order was placed and On Hold on April 3rd at 12:36pm: http://prntscr.com/rtrbui
Emails are still being sent (same name/email): http://prntscr.com/rtrcha
Any ideas?
Hello @stevethebartender,
It’s strange. For which payment gateway you are using facing this issue?
Looking forward to hearing from you.
The payment gateway is bank transfer.
I use this for customers to request a quote (only international orders). The name of the payment method at checkout is “proceed for a shipping quote”… so no payment is taken but the order is put On Hold straight away..
Emails are still going out 🙁
Hello @stevethebartender,
Can you please check by placing the test order using the direct bank transfer which is the default Woocommerce payment method.
As it set the order status ‘on hold’.Then check if plugin still sending the emails for that order?
Looking forward to hearing from you.
