Excluded from website

  • Resolved Sitebuilder

    (@valetrends)


    5 years, 8 months ago

    So I have tried everything. I have disabled anti-virus programs, the firewall, tried different browsers, restarted the computer while holding shift in, shifting user on the computer. And the issue is not with the internet provider, because I can log into my website on my smartphone. But the problem remains..

    The issue is that I cannot access my own website from my personal computer. And I have no idea why. My IP must be excluded from the website somehow. But I don’t know how.

    I can access both the login-url and the website, when I am using a proxy-website. But I cannot do it through my personal computer when pasting the URL in the top field.

    Can anybody tell me why and how to solve this problem?

    • This topic was modified 5 years, 8 months ago by Sitebuilder.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    5 years, 8 months ago

    What security plugin(s) are you using?

    Thread Starter Sitebuilder

    (@valetrends)

    5 years, 8 months ago

    Hi. I am using one called 2FAS Light. That is the only one as far as I know.

    I also ave one for anti-spam called: Akismet Anti-Spam.

    Diabolo

    (@cebuss)

    5 years, 8 months ago

    What security is being used on the actual server? Modsec is a “usual suspect” for blocking IPs for instance.

    Thread Starter Sitebuilder

    (@valetrends)

    5 years, 8 months ago

    Hmm how can I look that up? I have Mac but I am not sure where to look for security on the computer.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    5 years, 8 months ago

    Try disabling that plugin… delete it from wp-content/plugins using FTP or the file manager app of your hosting control panel.

    Diabolo

    (@cebuss)

    5 years, 8 months ago

    @valetrends

    I’d suggest asking your host to look into it (it’s not your computer it’s server based).

    Thread Starter Sitebuilder

    (@valetrends)

    5 years, 8 months ago

    Steven, I did disable that plugin. But it did not work. Any other ideas?

    Diabolo, what is Modsec? I don’t think I have that one.

    I have talked to the Hosting. But they say the issue is not at their end.

    Thread Starter Sitebuilder

    (@valetrends)

    5 years, 8 months ago

    It is fixed now. It was somehting with the DNS server at the hosting. Thanks

Viewing 8 replies - 1 through 8 (of 8 total)

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