Hello,
To be honest, I really didn’t understand why 3 stars if you’re so happy with this product? As stated in the message, the download issue could be consequence of your server configurations which restrict symlink creation. You can use BackupGuard GUI download functionality as you ask your hosting provider to enable that feature for you. This is not a limitation coming from BackupGuard, but only and only from your hosting provider.
I’d like to outline, why symlinks are so important in this case. We don’t open direct access to backup archives, but create a temporary symlinks. This has been done in point of security reasons. Nobody won’t be able to download your archives externally without your permission.
If you need deeper clarifications, please don’t hesitate to open a support ticket here: https://backup-guard.com/products/backup-wordpress/support
Regards,
Lisa Breen
BackupGuard, Support Team
Now I need my webpage back, I restore from backup
1. I backed up Website A using the Full Backup option.
2. Some time later, I restored Website A using the backup file from above.
3. After a restore from backup an error: Error establishing a database connection
No answer from support 🙁
The problem has been solved. Support help to restor connection with database and website working again.
Hello,
If you have couple of minutes, could you please reconsider your review? We’ve tried so hard to help you figure the issue out asap and I don’t think it’s fair to get 1 star in return 😉
Thanks,
Lisa Breen,
BackupGuard, Support Team
This best describes the problem I am encountering at the moment. But I can not see the solution that was given. I tried a lot of things found on the web but I have a webshop down for more than 12 hours now. I think I opened a support ticket but not feedback whatsoever.
@peterdeleng – This is the plugin review section. If you have a question regarding the plugin functionality please post your topic in the plugin support forum:
https://ww.wp.xz.cn/support/plugin/backup/
@bdbrown Oke I will post my problem there too. I just posted this here because it exactly seems to describe my current urgent problem and this problem seem to be solved here
@bdbrown I checked and I did post it to the correct forum in the firstplace but not getting any response, I kept on looking for possible solutions through Google and noticed this thread that there is a solution offered to what seems to be exactly my problem, so I posted that I am curious in that solution not realizing I was in the wrong forum perhaps @backupguard can help me out.
Hello @peterdeleng,
Could you please open a support ticket and send me your restoration log file: https://backup-guard.com/products/backup-wordpress/support?
Regards,
Lisa Breen
BackupGuard, Support Team
Thanks for great support Lisa @backupguard also over here as I gave replied post that I did not start I am not able to close it.
