After playing a bit more, even moving the cursor onto the scroll bar will trigger it. It’s kind of annoying to users that it popups up and says “don’t go!” when they are only trying to scroll down the page.
Ken,
That is how all exit popups work. It’s the only way to know that the users are about to exit the page. Generally, it’s a correct assumption 95% of the times unless you deliberately try to trigger it.
I’m sorry, but the scroll bar is where people scroll, not where they leave the page. And what we tried to do was use the page like any other person would – load the page, start scrolling down to see more content, and up comes the exit popup unexpectedly. I’ve seen dozens of these but never one that triggers on the scroll bar. Are you saying this is a feature, rather than a bug?
What browser are you using? I just tested it and it works fine on scroll bar in Chrome, Firefox and Safari.
I tried it on Chrome, Firefox, and Edge on 2 different computers. I’d be happy to know that others aren’t having this response, but there’s nothing fancy about how my computers are set up.
And this is with the browser windows maximized – i.e., there’s no space on the right edge of the window to go past the scroll bar and get a correct trigger of the popup.
Are you using Windows or Mac?
This hasn’t been resolved, yet you’ve marked it as such. Are you saying there’s no problem? Popups while ON the scroll bar are not appropriate and our website users have complained to us now.
We are looking into it. We just dont know what’s causing it. Tried it on Surface Pro with Windows 10 and Edge and it worked exactly like it should.
I’ll keep you posted as we figure out whats the cause and which devices/browsers are affected.
OK thank you. FYI, it looks like the Surface Pro is a touch-based tablet. We’re having trouble on mouse-based computers like laptops and desktops. It may help to try it on a mouse-controlled setup!
hey, can you open your site in Incognito or Private browsing mode and check if this issue has been resolved now?
